Kendi Mercy
Nairobi
Summary
Results-oriented Program Manager at ALX Africa with 3 years of experience in tech education initiatives. Impacted over 200,000 learners through programs like AI Career Essentials and Virtual Assistant. Increased graduation rates from 60% to 75% and improved operational efficiency. Strong skills in program design, data analysis, and cross-functional teamwork to promote inclusive education.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Program Manager
ALX Africa
Nairobi
01.2025 - Current
- Oversaw strategic program initiatives, evaluating performance across multiple departments for over 200,000 learners in Africa.
- Crafted risk mitigation and contingency plans, strengthening program resilience and execution effectiveness.
- Performed program audits and reviews, enhancing transparency and compliance measures.
- Coordinated with tech and education teams to launch scalable systems supporting AICE initiatives.
Program & Operations Associate
ALX Africa
01.2023 - Current
- Developed comprehensive onboarding experiences and community structures affecting over 100,000 learners, achieving CSAT and NPS scores of 90%+.
- Utilized scalable tools like Google Calendar, Zoom, and Slack to ensure program consistency.
- Analyzed data and created surveys to improve participant engagement and monitor program progress.
- Hosted significant virtual events with industry SMEs, reaching an audience of over 90,000.
City Teams and Central Learning Team Coordinator
ALX Africa
Nairobi
01.2024 - 05.2024
- Oversaw operations in 8 countries, coordinating city and central learning teams for optimized learner journeys.
- Directed development of AI bot, resulting in decreased query response times.
- Facilitated cross-team training and process automation to elevate support performance and team responsiveness.
Community & Communication Fellow
ALX Africa
05.2022 - 01.2023
- Facilitated support for 10,000 learners per cohort through effective communication and community strategies.
- Enhanced survey participation rates from 28% to 83% by providing clear information resources.
- Minimized support tickets by 59% through comprehensive FAQs and direct messaging.
- Organized weekly live sessions, leading to a remarkable 96% satisfaction rating.
Education
Bachelors degree - Industrial Chemistry
University of Embu
Skills
- Leadership in strategic programs
- Effective stakeholder communication
- Excellence in operations and reporting
- Team management and development
- Familiarity with technology tools: Slack, Asana, Zoom, Zendesk, Google Suite
- Decision making based on data
- Building learner communities
- Agile problem-solving techniques
Certification
- McKinsey Communication and Problem Solving, 04/20/23, Present
- Human Capital Management, 03/20/23, Present
- Leading High-Performing Teams, 02/20/23, Present
- Virtual Assistant, 06/20/22, Present
- Customer Service Fundamentals, 01/20/22, Present
- Business Development, 11/20/19, Present
Website Portfolio Profiles - Linkedin
https://www.linkedin.com/in/kendi-mercy/
Timeline
Program Manager
ALX Africa
01.2025 - Current
City Teams and Central Learning Team Coordinator
ALX Africa
01.2024 - 05.2024
Program & Operations Associate
ALX Africa
01.2023 - Current
Community & Communication Fellow
ALX Africa
05.2022 - 01.2023
Bachelors degree - Industrial Chemistry
University of Embu
Similar Profiles
Adedayo OnasanyaAdedayo Onasanya
Tutor at ALX AfricaTutor at ALX Africa
Caryn Thandi PetersenCaryn Thandi Petersen
Head of Communications, CEO's Office at Sand Technologies & ALX AfricaHead of Communications, CEO's Office at Sand Technologies & ALX Africa
Anteneh AberaAnteneh Abera
Data Analyst at ALX AFRICAData Analyst at ALX AFRICA