Kendi Gacheke
Nairobi, Nairobi Province,30
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
9
9
years of professional experience
Work History
Account Manager, Preferred Accounts
Booking.com
Nairobi, Kenay
07.2018 - Current
- Enhanced customer satisfaction by addressing and resolving account issues promptly and professionally.
- Developed strong client relationships, resulting in increased loyalty and retention rates.
- Collaborated with cross-functional teams to ensure seamless service delivery for preferred accounts.
- Implemented strategic account plans to drive revenue growth and achieve sales targets.
- Conducted regular account reviews to identify areas for improvement and opportunities for upselling or cross-selling services.
- Monitored industry trends, staying informed of competitor offerings and market developments to better serve clients'' needs.
- Provided ongoing support to clients throughout the sales lifecycle, ensuring a high level of customer satisfaction at all times.
- Delivered comprehensive product presentations tailored to each client''s unique business requirements, facilitating informed decision-making processes.
- Managed complex sales cycles involving multiple stakeholders, effectively navigating organizational hierarchies for optimal results.
- Identified new business prospects through diligent research and networking efforts, expanding the potential client base within assigned territory.
- Achieved consistent quota attainment through dedicated prospecting activities and effective time management skills.
- Utilized CRM software efficiently to track client interactions and maintain up-to-date information on sales pipeline progressions.
- Participated in professional development opportunities, staying current with best practices and emerging trends in account management to continuously improve performance.
Account Executive
Booking.com
Nairobi, Kenya
08.2017 - 06.2018
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Partner Service Coordinator
Booking.com
Nairobi, Kenya
02.2017 - 07.2017
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Expanded the firm''s clientele through strategic networking and relationship building initiatives.
- Collaborated with a diverse team of professionals to develop innovative solutions for complex legal issues.
- Streamlined internal processes, fostering improved efficiency and productivity within the firm.
Account Executive, Travel Agency Sales
Vacay Holiday Deals
Nairobi, Kenya
01.2016 - 01.2017
- Increased client satisfaction by providing exceptional customer service and tailored travel solutions.
- Cultivated strong relationships with key industry partners, resulting in successful collaborations and improved sales performance.
- Developed customized travel packages for clients, ensuring memorable experiences and positive feedback.
- Managed a portfolio of corporate accounts, consistently meeting or exceeding revenue targets through strategic sales efforts.
- Contributed to the growth of agency business by identifying new markets and implementing targeted marketing campaigns.
- Streamlined internal processes to improve efficiency and reduce errors in bookings, ticketing, and invoicing.
- Trained new account executives on agency procedures, systems, and sales techniques to ensure their success in the role.
- Led presentations at trade shows, conferences, and networking events to promote the agency''s services and generate new leads.
Key Account Manager
Jumia Travel, Jumia Group
Nairobi, Kenya
05.2015 - 11.2015
- Expanded key account base by identifying and cultivating new business opportunities.
- Strengthened client relationships through regular communication and effective problemsolving.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
Education
MBA - Marketing
United States International University- Africa
Nairobi, Kenya10.2023
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture And Tech
Nairobi, Kenya11.2013
Skills
- Problem solving
- Adaptability
- Conflict resolution
- Strategic planning
- Resource management
- Relationship building
- Effective communication
- Goal setting
- Client onboarding
- Team collaboration
- Product knowledge
- Account growth
- Customer retention
- Cross-selling
- CRM proficiency
- Sales expertise
Languages
Swahili
Native language
English
Proficient
C2
Timeline
Account Manager, Preferred Accounts
Booking.com
07.2018 - Current
Account Executive
Booking.com
08.2017 - 06.2018
Partner Service Coordinator
Booking.com
02.2017 - 07.2017
Account Executive, Travel Agency Sales
Vacay Holiday Deals
01.2016 - 01.2017
Key Account Manager
Jumia Travel, Jumia Group
05.2015 - 11.2015
MBA - Marketing
United States International University- Africa
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture And Tech