KENDA VIONA MATHUKU
MTWAPA,KENYA
Summary
Experienced Cabin Steward with over 10 years in maritime and luxury hospitality environments. Skilled in guest service excellence, cabin cleanliness, and operational efficiency. Proven track record of improving guest satisfaction and streamlining housekeeping processes to reduce waste and optimize inventory management. Strong team player with attention to detail and a commitment to safety standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cabin Steward
MSC Cruises
01.2019 - Current
- Manage daily housekeeping and maintenance of guest cabins across multiple cruise decks, ensuring cleanliness and comfort.
- Deliver personalized and attentive guest service to enhance passenger satisfaction and promote repeat bookings.
- Monitor and replenish cabin supplies and amenities efficiently to maintain full inventory and guest convenience.
- Collaborate with team members and other departments to address guest concerns and maintain smooth operations.
- Implement and follow safety protocols and environmental guidelines to ensure compliance with maritime regulations.
Guest Room Attendant
Shanzu Paradise Pride Inn Hotels & Conferencing
01.2015 - 12.2018
- Cleaned and prepared guest rooms to meet high hospitality standards, including linen changes and bathroom sanitation.
- Responded promptly and courteously to guest requests, resolving complaints and ensuring a positive guest experience.
- Maintained accurate records of room status and reported maintenance issues for timely resolution.
- Assisted with inventory control for cleaning supplies and guest amenities, ensuring proper stock levels.
- Collaborated with front desk and other hotel departments to support overall service quality and guest satisfaction.
Guest Room Attendant
Maanzoni Lodge
01.2013 - 12.2015
- Performed thorough cleaning and upkeep of guest rooms, ensuring compliance with hotel hygiene and quality standards.
- Supported housekeeping inspections by preparing reports and addressing identified deficiencies.
- Managed linen and amenity replenishment, maintaining adequate inventory levels to support daily operations.
- Assisted in training new housekeeping staff on cleaning procedures and quality expectations.
- Reported maintenance issues promptly to ensure swift resolution and guest comfort.
Room Steward
Whispering Palms Hotel Ltd
12.2006 - 12.2006
Education
Kenya Certificate of Secondary Education -
KALULUNI SECONDARY SCHOOL
Kenya Certificate of Primary Education -
KALULINI PRIMARY SCHOOL
Skills
- Housekeeping & Sanitation
- Deep Cleaning & Sanitisation Protocols
- Waste Management & Inventory Control
- Linen & Amenity Replenishment
- Public Health Standards Compliance (VSP/PHSS)
- Conflict Resolution & Guest Relations
- VIP Service & Discretion
- Maintenance Reporting & Safety Procedures (SOLAS, STCW)
- Time Management & Team Collaboration
Certification
- STCW Basic Safety Training, 03/01/23
- Certificate of Proficiency in Basic Safety Training, Bandari College, 03/01/23
- Certificate of Proficiency in Security Awareness Training, Bandari College, 03/01/23
- Housekeeping Techniques, Kenya Utalii College, 04/01/09
- Room Steward, Whispering Palms Hotel Ltd, 12/01/06
References
- Morris Chapa, Executive Housekeeper, Shanzu Paradise Pride Inn Hotels & Conferencing, +254725066731, davamorris4@gmail.com
- Victor Kitaka, Executive Housekeeper, Maanzoni Lodge, +254722990609, kitakavictor@yahoo.com
Languages
- German
- English
- German
Languages
English, German
First Language
Timeline
Cabin Steward
MSC Cruises
01.2019 - Current
Guest Room Attendant
Shanzu Paradise Pride Inn Hotels & Conferencing
01.2015 - 12.2018
Guest Room Attendant
Maanzoni Lodge
01.2013 - 12.2015
Room Steward
Whispering Palms Hotel Ltd
12.2006 - 12.2006
Kenya Certificate of Secondary Education -
KALULUNI SECONDARY SCHOOL
Kenya Certificate of Primary Education -
KALULINI PRIMARY SCHOOL