Ken Tarus
Senior Relationship Officer
Eldoret
Summary
Highly organized and detail-oriented professional with 8 years of experience in banking operations and team supervision, now transitioning into Administration and Travel Coordination. Proven expertise in process optimization, compliance, customer service, and logistics management from the financial sector. Adept at managing complex schedules, coordinating travel arrangements, and ensuring seamless administrative workflows. Strong communicator with a track record of building stakeholder relationships, negotiating with vendors, and improving operational efficiency. Seeking to leverage my leadership, organizational, and problem-solving skills to excel in a dynamic administration and travel role.
Overview
14
14
years of professional experience
2028
2028
years of post-secondary education
12
12
Certifications
3
3
Languages
Work History
SENIOR RELATIONSHIP OFFICER CHANNELS
Equity Bank Kenya Limited
Isibania
11.2017 - 08.2025
- Supervised daily operations of banking channels, digital platforms, CDM and ATMs.
- Conducted training sessions, empowering teams to exceed sales targets.
- Managed customer service workflows, resolving customer inquiries and complaints.
- Ensured compliance with banking regulations and internal policies.
- Trained and mentored staff on operational procedures and customer service excellence.
- Coordinated logistics for branch operations, including supply management and vendor relations.
- Previous Banking Roles (Customer Service Officer, Customer onboarding, Cashier and branch Clearing officer)
- Branch Champion for CSR activities I.e Wings to fly scholars branch liaison, Organizing, budgeting of Tree planting and Sports related activities for the branch, event planning & expense reports
INTERN
KAIRI TRAVEL AND TOURS
Nairobi
08.2014 - 12.2014
- Supported the reservations department by handling travel bookings and answering inquiries.
- Collaborated with sales team to enhance promotion of travel packages and services.
- Utilized market research techniques to identify emerging travel patterns and popular tourist spots.
- Collaborated with team members to arrange and manage client events and conferences.
- Effectively handled customer complaints by ensuring prompt resolution and delivering excellent service.
- Enhanced organizational capabilities through multitasking, effectively handling multiple assignments to meet tight deadlines.
INTERN
SWEETWATERS SERENA CAMP
Nanyuki
08.2013 - 01.2014
- Enhancing the experience of tourists by offering information on local attractions, transportation, and accommodations.
- Demonstrated teamwork skills by actively participating in collaborative efforts with other interns, enhancing the overall work atmosphere.
- Effectively communicated with customers using multiple methods such as phone, email, and face-to-face conversations to deliver relevant information.
- Provided informative guided tours on historical and cultural aspects.
- Participated in promoting tourism initiatives through involvement in community outreach programs.
- Assisted in generating effective marketing collateral to promote the growth of the local tourism industry.
INTERN
GREEN HORIZON VENTURES
Thika
01.2012 - 05.2012
- Played a key role in implementing and maintaining physical record keeping systems.
- Organized and indexed records according to established protocols.
- Conducted data entry and verification tasks, ensuring accuracy and completeness of information.
- Supported retrieval and dissemination of records to authorized personnel.
Education
Executive Certificate of Proficiency - Insuarance
College of Insuarance
04.2024
Bachelor - travel and tour operation management
University of Eldoret
01.2012 - 01.2016
Skills
Sales & Business Development
Critical thinking
Customer relationship management
Marketing & Outreach
Leadership & Performance Management
Tools & Compliance
Negotiation & persuasion
Travel Coordination & Itinerary Management
Team Leadership & Training
Vendor & Supplier Negotiations
Microsoft Office (Excel, Word, Outlook)
Attention to detail
Certification
Executive Certificate of Proficiency in Insurance
Timeline
SENIOR RELATIONSHIP OFFICER CHANNELS
Equity Bank Kenya Limited
11.2017 - 08.2025
INTERN
KAIRI TRAVEL AND TOURS
08.2014 - 12.2014
INTERN
SWEETWATERS SERENA CAMP
08.2013 - 01.2014
INTERN
GREEN HORIZON VENTURES
01.2012 - 05.2012
Bachelor - travel and tour operation management
University of Eldoret
01.2012 - 01.2016
Executive Certificate of Proficiency - Insuarance
College of Insuarance