Ken Ndambu
Account Manager
Kitui
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Account management position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Africasokoni
Nairobi
02.2022 - 06.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Construction Manager
Michael general contracting Services
Nairobi
07.2022 - 03.2023
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Verified completed projects met approved time, quality, and cost estimates.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Monitored subcontractor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion.
- Surveyed sites to determine material needs and accurately manage inventories and budgets.
- Communicated daily with vendors to keep project fully operational.
- Prepared and managed project budgets to accurately track costs and expenses.
- Identified and resolved construction issues promptly to prevent delays.
- Developed and implemented quality control plan to guarantee highest standards of workmanship.
- Negotiated contracts with suppliers and subcontractors to confirm fair pricing and quality service.
- Supervised team of 30 construction workers to maintain productivity and quality of work.
- Planned and implemented comprehensive construction schedule to guarantee completion of project on time and within budget.
- Developed and implemented risk mitigation plan to reduce potential project delays and costs.
- Developed and implemented comprehensive schedule of preventive maintenance and repair work.
- Scheduled utility service providers according to project timelines.
Telesales Executive
Jasper Consultants
Durban
01.2021 - 02.2023
- Opened new accounts and documented personal, demographic, and payment information in system.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Made average of 500 outbound and inbound calls per day.
- Developed extensive knowledge of products and services to better assist customers.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Educated customers on product and service benefits, explaining features and answering questions.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Utilized sales techniques to build customer interest and close sales.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Implemented upselling techniques to increase revenue and move product.
- Attained Approximately $500 in sales targets on monthly basis.
- Overcame objections using friendly, persuasive strategies.
- Provided information about available products and services, membership details, and purchase advantages.
Sales Representative
Nakumatt Supermarket
Nairobi
04.2016 - 08.2017
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Collaborated with cross-functional teams to identify and address customer needs.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated new leads through networking and attending industry events.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and implemented sales strategies to increase profits.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Generated advertising brochure for vendor use.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Quoted prices, credit terms and other bid specifications.
- Achieved or exceeded company-defined sales quotas.
- Built diverse and consistent sales portfolio.
Education
Associate of Science - Civil Engineering
Kiambu Institute of Science And Technology
Nairobi, Kenya 09.2017 - 11.2020
High School Diploma -
Matinyani Boys Secondary School
Kitui, Kenya 01.2011 - 11.2014
Skills
Report preparation
undefinedAccomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
Additional Information
REFEREES
1. JOSEPH AMABLE
REVEREND LIGHTHOUSE CHAPEL INTERNATIONAL, NAIROBI
CELL: 0728293815
2. GAVIN POTGETIER
CEO- JASPER CONSULTANTS
CELL: +27 71 688 0064
EMAIL: gavinp@jasper.co.za
Timeline
Construction Manager
Michael general contracting Services
07.2022 - 03.2023
Customer Service Representative
Africasokoni
02.2022 - 06.2023
Telesales Executive
Jasper Consultants
01.2021 - 02.2023
Associate of Science - Civil Engineering
Kiambu Institute of Science And Technology
09.2017 - 11.2020
Sales Representative
Nakumatt Supermarket
04.2016 - 08.2017
High School Diploma -
Matinyani Boys Secondary School
01.2011 - 11.2014
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