Social responsibility activities
Kelvin Wambui
Marketing: Product Consultant
Narobi ,30
Summary
Poised individual ready to share a wealth of product knowledge with interested customers. A persuasive Product Consultant promoting client needs assessment and problem solving skills. Knowledgeable and dedicated customer service professional with extensive experience in health industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
1
1
Certificate
3
3
Languages
Work History
Product Consultant & Myofunctional therapist
Afridynamics LTD.
Nairobi
03.2018 - Current
- WORKEXPERIENCE
- Developed and implemented innovative product strategies, resulting in 70% increase in customer acquisition and retention
- Conducts comprehensive market research and competitor analysis to identify key market trends and provide strategic recommendations for product enhancements
- Assisted customers with product needs and introduced new store offerings.
- Helped identify product gaps and opportunities to improve product position in market.
- Collaborated cross-functionally with sales, marketing, and engineering teams to streamline product development processes and ensure timely delivery of high quality solutions
- Led product demonstrations and delivered effective presentations to clients, showcasing value proposition and features of product, resulting in 60% increase in sales conversion rate
- Sales and promotion.
- Attended trainings and workshops to learn about new products and then shared this information with customers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Cohesion Monitor
National Cohesion And Intergration Commission
Nairobi
01.2017 - 12.2017
- Data collecting and analysis
- Capacity building and sensitization of government peace policies to the community
- Conflict resolving
- Mapping all conflict-prone areas in the county
- Organizing communities for peace meetings
- Promoting the peace agenda
- As a monitoring tool for violence in the county
- Problem-solving: This has been very the framework of my career dealing with communities and various stakeholders to the community has really confronted my problem-solving skills in that it has posed a lot of challenges that have turned to be informative but led to my growth, I have learned that respect and professionalism always prevail
- Networking: Both positions at The National Cohesion and Integration Commission and
- Supported community peace stake holder by participating in affirmative action planning alternate ways to promotes peace process during National elections.
Sales Representative
Anisuma Traders SONY Dealers
Nairobi, 30
07.2013 - 09.2016
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and delivered engaging sales presentations to convey product benefits.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented marketing plans to increase brand awareness and drive sales + 80%.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Developed and implemented sales strategies to increase profits
02.2012 - 06.2012
- Environmental advocacy on measures to protect the forest for a better future.
- participated in ISO data collection in the department.
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Demonstrated strong organizational and time management skills while managing multiple projects
- Identified issues, analyzed information and provided solutions to problems
- Applied effective time management techniques to meet tight deadline.
- Demonstrated creativity and resourcefulness through development of innovative solutions
- Demonstrated leadership skills in managing projects from concept to completion
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked well in a team setting, providing support and guidance
Education
Social Statistics for Social Sciences
Zetech University
09.2012 - 05.2012
KNEC Diploma in Community Development And Social W - Community development and Social Work
Zetech University
Kenya 10.2011 - 07.2015
Project Management
ZETECH University
09.2011 - 12.2015
Skills
Word, Excel, Outlook Decision making Presentation skillsundefined
Accomplishments
- Provided data analysis for descriptive and bivariate statistics, numeral outcome predictions and predictions for identifying groups
- Effective data management and interpretation this was in my time in National Cohesion and Intergration Commission .
- Through the few years I have been in employment I have gained experience in different capacities especially in sales and community social works, it has been one of my few developing capacities because I have a thirst for service and relevance in what I do.
- Achieved 50% market by introducing doctor patient support on myofunctional therapy activities to ensure patient compliance.
- Documented and resolved problem solving avenues by effectively conected peace groups to education on conflict resolution which led to better and stable community solutions.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
ASSOCI AT I ONS
Interests
Novels adventure
Traveling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Reading
Regularly engage in diverse literary works, including contemporary fiction, historical non-fiction, and classic literature. Avid reader with a keen eye for detail and a strong ability to analyze complex narratives and thematic elements. Actively used to participate in a local book club, fostering discussions on various literary works, and contributing insights to group readings. This hobby has not only enriched my knowledge base but has also honed my critical thinking and analytical skills, enabling me to approach tasks with a comprehensive and well-informed perspective
Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Product Consultant & Myofunctional therapist
Afridynamics LTD.
03.2018 - Current
Cohesion Monitor
National Cohesion And Intergration Commission
01.2017 - 12.2017
Sales Representative
Anisuma Traders SONY Dealers
07.2013 - 09.2016
Social Statistics for Social Sciences
Zetech University
09.2012 - 05.2012
02.2012 - 06.2012
KNEC Diploma in Community Development And Social W - Community development and Social Work
Zetech University
10.2011 - 07.2015
Project Management
ZETECH University
09.2011 - 12.2015
ASSOCI AT I ONS
Reading
Regularly engage in diverse literary works, including contemporary fiction, historical non-fiction, and classic literature. Avid reader with a keen eye for detail and a strong ability to analyze complex narratives and thematic elements. Actively used to participate in a local book club, fostering discussions on various literary works, and contributing insights to group readings. This hobby has not only enriched my knowledge base but has also honed my critical thinking and analytical skills, enabling me to approach tasks with a comprehensive and well-informed perspective
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