Jabez Mabonga
IT Assistsnt
Nairobi
Summary
Dynamic IT Assistant with proven expertise in incident management and user training, honed at First Link Company. Excelled in streamlining IT procurement and asset management, significantly enhancing workflow efficiency. Skilled in fostering robust business analysis, ensuring optimal operational continuity. Demonstrates exceptional problem-solving abilities and a commitment to maintaining high satisfaction levels.
Overview
1
1
year of professional experience
Work History
IT Assistant
First Link Company
01.2024 - 01.2025
- Responded to queries on phone, via email or through IT ticketing system.
- Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
Education
Bachelor of Science - Artificial Intelligence
Zetech College
Ruiru, Kiambu District, Kenya 04.2001 -
Skills
IT procurement
Timeline
IT Assistant
First Link Company
01.2024 - 01.2025
Bachelor of Science - Artificial Intelligence
Zetech College
04.2001 -
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