Summary
Overview
Work History
Education
Skills
Affiliations
LANGUAGE
Timeline
References
Hobbies and Interests
Generic

Kelvin Otieno Odundo

Nairobi

Summary

Professional with effective leadership and strong background in collections management. Skilled in team collaboration, conflict resolution, and strategic planning to drive results. Known for adaptability and reliability, ensuring compliance and maximizing recovery rates. Strong communication, analytical, and problem-solving abilities.

Overview

16
16
years of professional experience

Work History

Recoveries & Collections Supervisor

MOGO KENYA
02.2024 - 07.2025
  • Supervising a team of field debt collection leaders, ensuring alignment with organizational goals.
  • Developing and implemented training programs for new and existing agents to enhance performance.
  • Generating comprehensive field reports to identify risks and optimize collection strategies.
  • Providing exceptional customer support by addressing inquiries and resolving issues promptly.
  • Assisting in system and process formulation for field activities.

Recoveries & Collections Team Leader

MOGO KENYA
05.2023 - 02.2024
  • Led and managed a team of field collection and asset recovery specialists, enhancing operational efficiency.
  • Oversaw the strategic recovery of assets and successfully resolving complex cases.
  • Conducted in-depth investigations, liaising with agencies to gather crucial information and documentation.
  • Implemented process improvements and best practices that helped increase recovery rate.

Recoveries & Collections Officer

MOGO KENYA
09.2022 - 05.2023
  • Conducted client visits to negotiate overdue payments, enhancing compliance rates significantly.
  • Successfully repossessed assets from clients who failed to adhere to contractual agreements and minimized asset loss.
  • Collaborated with law enforcement and government agencies to secure Mogo financed assets and ensuring their safe custody.
  • Developed detailed investigation reports and risk analysis providing actionable recommendations to minimize financial loss.

Banking Assistant

BANK OF AFRICA (K) LTD.
09.2015 - 03.2021
  • Own BOAK products with focus on managing the products growth & development of new propositions across the various platforms.
  • Develop revenue growth strategy and roadmap that aligns with BOAK broader strategic objectives and drive the implementation.
  • Communicate customer needs and product requirements clearly, and have requisite details to correctly interpret user stories and success criteria to profitable client solutions.
  • Communicate all customer feedback on relevant stakeholders internally.
  • Handle or escalate customer queries in timely manner.
  • Contribute to financial growth of bank through crossselling/introduction of new accounts.
  • Contribute to branch audit rating by consistently performing tasks as per documented procedures.

Assistant Property Manager

BARA LETU COMPANY LTD.
09.2014 - 09.2015
  • Prepare profit and loss statements and monthly closing reports.
  • Assist in Analyzing and reviewing budgets and expenditures for the company.
  • Monitor and review accounting and related system reports for accuracy and completeness.
  • Prepare and review budget, revenue, expense, payroll entries, invoices, and other accounting documents.

Tutor

KISII UNIVERSITY
09.2012 - 12.2013
  • Taking Diploma and Certificate students through a course on Industrial Relations and Labor Laws.
  • Assist in marketing university courses to potential students.

Marketing and Communications Intern

KENYA BUREAU OF STANDARDS
07.2009 - 09.2009
  • Daily press cuttings.
  • Writing memos, letters, press release and speeches.
  • Preparing schedules of school visits.
  • Liaising with the media by giving copies of speeches.
  • Ensuring publicity materials are available.

Education

KCSE -

KISII HIGH SCHOOL
Kisii, Kisii District, Kenya
11.2005

MBA - Marketing

KISII UNIVERSITY
Kisii
12.2013

BBAM - Marketing

EGERTON UNIVERSITY
Nakuru, Nakuru District, Kenya
12.2010

Skills

  • Team Building
  • Problem Solving
  • Goal Oriented
  • Customer Service
  • Product Knowledge
  • Time Management
  • Communication
  • Staff coaching
  • Debt recovery expertise
  • Financial services
  • Team supervision

Affiliations

  • Vice President, Rotaract Club, 2008-08-01, 2009-04-01
  • President, Rotaract Club, 2009-08-01, 2010-04-01

LANGUAGE

English
Swahili
Dholuo

Timeline

Recoveries & Collections Supervisor

MOGO KENYA
02.2024 - 07.2025

Recoveries & Collections Team Leader

MOGO KENYA
05.2023 - 02.2024

Recoveries & Collections Officer

MOGO KENYA
09.2022 - 05.2023

Banking Assistant

BANK OF AFRICA (K) LTD.
09.2015 - 03.2021

Assistant Property Manager

BARA LETU COMPANY LTD.
09.2014 - 09.2015

Tutor

KISII UNIVERSITY
09.2012 - 12.2013

Marketing and Communications Intern

KENYA BUREAU OF STANDARDS
07.2009 - 09.2009

KCSE -

KISII HIGH SCHOOL

MBA - Marketing

KISII UNIVERSITY

BBAM - Marketing

EGERTON UNIVERSITY

References

Ian, Grant, Head of Business Development, iangrant.odhiambo@mogo.co.ke, 0722 314 793, Mogo Africa Hub

Hobbies and Interests

Soccer, Swimming, Music, Traveling

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Kelvin Otieno Odundo