Kelvin Olwako Awiti
Nairobi,Kenya
Summary
Highly skilled professional with a strong ability to learn quickly and attention to detail. Demonstrates exceptional interpersonal and communication skills, coupled with proactive work ethic and integrity. Adept at self-initiative, multitasking, and background analysis, proficient in Microsoft Office. Possesses managerial skills, customer service expertise, leadership qualities, public speaking abilities, and problem-solving acumen.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
Work history
Head of Fresh Food Department
Carrefour Kenya
Nairobi, Nairobi County
09.2023 - Current
- Company Overview: (Majid Al Fultaim)
- Respect and ensure implementation of security & hygiene procedures (assets and employees) in Department.
- Guarantee quality of services offered to customers in department as well as listening to customer needs and suggestions.
- Monitor and follow up movement of product in promotional area (G1, G2 ) and take immediate corrective action when/where needed.
- Respect national concepts application in department.
- Monitor inventory stock and reorder when inventory drops to specified level.
- Participate with management team to stores strategic plan and guarantee its proper execution.
- Enforce (food) safety, health and security rules within department.
- Manage performance of department (Sales margin, stock level, shrinkage, costs and fees).
- Ensure proper conservation, utilization and profitability of department's assets.
- Guarantee quality, application and protection of company's 'Know- How'.
- Ensure assortments are aligned with each store's specific cultural, economic and social features.
- Oversee establishment of competitive assortment offer, to secure Majid Al Futtaim Retail leading position in country.
- Develop price image and freshness image.
- Initiate and motivate comparative studies between Sections that can contribute to efficiency of commercial concepts.
- Attend to customers when needs support, listen to their requirements and offer solutions.
- Monitor sales activities to ensure that customers receive best- in- class service and quality goods as or above set standards.
- Ensure product availability and service level at any point of time and ensure that presentation of goods is in line with agreed plans.
- Monitor and report competitor activities (Prices, range, quality etc.) and forward solutions to be best- in- class.
- Examine merchandise to ensure correct pricing and display and that it functions as advertised.
- Ensure that product presentation is in line within set guidelines and standards and take corrective actions if needed.
Head of Non-Food Department
Carrefour Kenya
Nairobi, Nairobi County
12.2020 - 08.2023
- Company Overview: (Majid Al Fultaim)
- Store Strategy Development and Implementation.
- Monitor and develop strategy to ensure competitive advantage.
- Oversee negotiations with suppliers for internal promotions to enforce image of discount.
- Oversee establishment of competitive assortment offer.
- Stay informed about competition activities in store's catchment's area and take necessary measures.
- Oversee commercial policy agreed for store pricing.
- Ensured proper conservation, utilization and profitability of department's assets.
- Oversee products assortment in store.
- Review comparative studies for sections that can contribute to efficiency of commercial concepts.
- Ensure proper stock management (stock value, control out of stock, orders and merchandise deliveries).
- Oversee scheduling for ordering items and organization of warehouse.
- Implement initiatives to ensure lowest waste and shrinkage ratio store service functions.
- Oversee implementation of security and hygiene procedures for assets and employees in section.
- Ensure all sections are enhancing customer service requirements and promoting sales.
- Ensure quality, application and protection of company's 'Know-How'.
- Inspect displays (including merchandiser activities) and ensure correct pricing is implemented at all times.
- Supervise scheduling is done effectively and efficiently for related staff.
- Increased customer penetration in Fresh food department by 3% compared 2023 vs 2024.
- Reduced waste by 1% compared with 2023 financial results.
Business and Development Executive
Powermax General Electrical Merchants
Nairobi, Nairobi County
09.2019 - 03.2020
- Present, promote and sell products/services using solid arguments to existing and prospective customers.
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
- Establish, develop and maintain positive business and customer relationships.
- Reach out to customer leads through cold calling of up to 30 customers per day.
- Expedited resolution of customer problems and complaints to maximize satisfaction.
- Achieve agreed upon sales targets of 5% growth and outcomes within schedule.
- Coordinate sales effort with team members and other departments.
- Analyse territory /market's potential, track sales and status reports.
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Kept abreast of best practices and promotional trends.
- Continuously improve through feedback.
Operation Co-ordinator
Wote Group Safaris Ltd
Nairobi, Nairobi County
11.2018 - 08.2019
- Reporting and advising head of operation on issues related to coordination and corresponding with work realities and client expectation.
- Optimising performance and smooth running of company increased revenue by 2 % verse 2018 performance.
- Enforcing company code of conduct for drivers, which include grooming and reporting and closing time.
- Conflict resolution among drivers and creating positive environment through which driver can air and communicate their concern.
- Receiving booking from clients or office and allocating work to drivers directly or through other coordinators in timely manner.
- Ensuring booking allocated is executed to expectation of customer.
- Resolving any operation issues that affect clients and ensure reporting of all complaints by clients to head of operations.
- Complete responsibility over usage of vehicles at all time to ensure optimisation and avoid misuse.
- Giving daily report at end of shift including client concerns, challenges and any other items brought forward.
Trainee -Branch Manager
Uchumi Supermarkets Plc
Nairobi, Nairobi County
12.2016 - 12.2018
- Company Overview: - Eldoret Branch
- Training, supervising and appraising staff.
- Personally liable for P&L Statement results.
- Responsible for store vendor direction and supervision.
- Administer and co-ordinate stock control and stock taking.
- Maintaining statistical and financial records.
- Dealing with customer queries and feedback.
- Maximizing profitability and setting/meeting sales targets, including motivating staff to do so.
- Ensuring compliance with health and safety legislation.
- Actively opened and closed supermarket on daily basis.
- Comparing sales and setting targets verses historical results.
- Doing reports like weekly sales, performance notice.
- Duty reports, Seasonal notes, investigation reports, daily checklist.
- Conducting meetings with employees, motivating them to give 100% at work place.
Ag. Branch Manager
Uchumi Supermarkets Plc
Eldoret , Uasin Gishu
08.2016 - 11.2016
- Company Overview: - Westlands branch
- Training, supervising and appraising staff.
- Personally liable for P&L Statement results.
- Responsible for store vendor direction and supervision.
- Administer and co-ordinate stock control and stock taking.
- Maintaining statistical and financial records.
- Dealing with customer queries and feedback.
- Maximizing profitability and setting/meeting sales targets, including motivating staff to do so.
- Ensuring compliance with health and safety legislation.
- Actively opened and closed supermarket on daily basis.
- Doing reports like weekly sales, performance notice, Duty reports, Seasonal notes, investigation reports, daily checklist.
- Conducting meetings with employees, motivating them to give 100% at work place.
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
BUSINESS PROCESSING LEADER
Uchumi Supermarkets Plc
Nairobi, Nairobi County
06.2014 - 07.2016
- Company Overview: - Sarit Branch
- Maintenance of hardware and organizing for repair and installation.
- Administering system updates and implementing new technological developments as advised by ICT. dept.
- Ensuring system security and securing server.
- Keeping track of all IT related Inventory and maintenance up keep.
U-CARD / UCHUMI LOYALTY COORDINATOR
Uchumi Supermarket Plc
Nairobi, Nairobi County
09.2010 - 05.2014
- Company Overview: - Head Office
- Managing system users and ensuring card system is up and running al times.
- Running U-club card help-desk.
- Increased customer loyalty by 3% through presiding over production and distribution of cards to various branches
- Acting as bridge between customer service and system Administrators.
- Managing member account and system user roles.
- Executing exclusive reports for various groups.
- Oversee card resource management for fair budgetary control.
Customer Service Assistant
Uchumi Supermarket Plc
Nairobi, Nairobi County
02.2008 - 08.2010
- Company Overview: - Buruburu Branch
- Responsible of checkout staff.
- Be custodian of customer's comments and suggestion to relevant authority and cascading communication to staff on all issues impacting on delivery of services to customer.
- Monitoring storeline cashier performance report to ensure maximum utilization of available staff.
- Ensure that employees at checkout area are fully uniformed and well groomed.
- Compiling daily missing items/complaints report within 12 hours of reporting and follow up of same with relevant departments.
- Ensure constant tracking and rectification of items bar-codes issues in order to facilitate clean and updated data.
- Ensured minimal loss of merchandise through incorrect price codes and inaccurate scanning of items at tills.
- Ensuring constant presence, visibility and interaction with customers by staff at branch touch point, to ensure Continuous customer's assistance.
- Identification and directing information to Branch manager-front office of staff skills gap that requires to be addressed through training.
Cashier
Uchumi Supermarket Plc
Nairobi, Nairobi County
02.2007 - 01.2008
- Company Overview: - Mombasa Rd Branch
- Handled customers at point of sale and maintaining cordial relationship with customers.
- Received and issued out cash to customers.
- Accurately handled and safely kept daily cash float.
Education
Diploma in Information Communication Technology -
Inoorero University
Nairobi 01.2011 - 12.2012
Some College (No Degree) -
Infotech Training Centre
Nairobi 05.2008 - 10.2008
Computer Package -
Hi-Tech Computer Collage
Nairobi 11.2007 - 02.2008
High School Certificate
Emanyinya Secondary School
Nairobi 02.2000 - 12.2003
Skills
- Ability to learn quickly
- Attention to details
- Interpersonal skills
- Communication skills
- Proactive worker
- Integrity
- Self-initiative
- Multitasking
- Background analysis
- Proficient in Microsoft Office
- Managerial skill
- Customer service
- Leadership
- Public speaking
- Problem-solving
Accomplishments
- Implementation and deployment for Uchumi Tanzania Loyalty System, 12/01/11, This was an enterprise loyalty system project for Uchumi Tanzania, aimed at rewarding customers for their loyalty support to the business. I worked with a multi-discipline team to implement this project. The project brought unprecedented value to the business by enhancing customer increase and retention, sales increase through an encouraged repeat business with the card and enabled the company grow to new markets.
- Gift card system deployment in Uchumi Kenya, 06/01/12, This was a very innovative and creative project for Uchumi. It was of its kind in the Kenya's retail market. I worked with a disciplined team for its implementation. The project has brought an exceptional value that has built our brand, attracted new customers and encouraged repeat business. It reduced cash refunds and increased revenue for the company.
Custom
- Traveling
- Computing
- Reading books & Magazines
Timeline
Head of Fresh Food Department
Carrefour Kenya
09.2023 - Current
Head of Non-Food Department
Carrefour Kenya
12.2020 - 08.2023
Business and Development Executive
Powermax General Electrical Merchants
09.2019 - 03.2020
Operation Co-ordinator
Wote Group Safaris Ltd
11.2018 - 08.2019
Trainee -Branch Manager
Uchumi Supermarkets Plc
12.2016 - 12.2018
Ag. Branch Manager
Uchumi Supermarkets Plc
08.2016 - 11.2016
BUSINESS PROCESSING LEADER
Uchumi Supermarkets Plc
06.2014 - 07.2016
Diploma in Information Communication Technology -
Inoorero University
01.2011 - 12.2012
U-CARD / UCHUMI LOYALTY COORDINATOR
Uchumi Supermarket Plc
09.2010 - 05.2014
Some College (No Degree) -
Infotech Training Centre
05.2008 - 10.2008
Customer Service Assistant
Uchumi Supermarket Plc
02.2008 - 08.2010
Computer Package -
Hi-Tech Computer Collage
11.2007 - 02.2008
Cashier
Uchumi Supermarket Plc
02.2007 - 01.2008
High School Certificate
Emanyinya Secondary School
02.2000 - 12.2003
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