KELVIN OCHIENG

Detail-oriented Security Screener offering over 2 years background performing security screening to locate security threats and prevent criminal occurrences. Proficient in handheld metal detector and x-ray machine operations. Dedicated professional committed to safety and security of passengers and employees. Comfortable standing for long periods of time and interacting with public. Experienced in screening people, belongings and shipments for contraband and hazardous materials. Proficient in conducting close personal searches as well as using tools such as security wands. Background working in multi-modal transportation hubs. Dedicated Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures.

Telephone service
Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Product promotion
Upsold products and motivated customers to upgrade current product plans and safety guidelines {T&C} to adhere to.

Conflict resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints, and customer satisfaction.

Kelvin is a very outgoing individual, who likes to socialize and reach out to people. Put peoples needs at heart. To him, other people needs comes first before his. Has big eyes, big nose, big ears but small mouth. In short, a good listener and preserve individual's issues as confidential as possible; a counselor.

• Certified Security Screener, Hamad International Airport