Hi, I’m
KELVIN NJENGA
Nairobi
Summary
I am a highly skilled Luxury Safari Planner with a proven track record of creating unforgettable and personalized travel experiences for clients. Seeking a challenging role where I can leverage my expertise in creating bespoke safari itineraries and impeccable customer service to exceed client expectations and drive business growth.
Overview
13
years of professional experience
Work History
Travelshoppe Company LimitedNairobi
Luxury Safari Planner
07.2019 - 07.2025
Job overview
- Crafted personalized luxury safari itineraries with detailed costing, coordinated logistics, and handled day-to-day operations for seamless execution
- Developed an efficient Excel sheet and shared folder to streamline safari costing in the absence of dedicated software, ensuring all contracts collected from suppliers were sorted and stored
- Orchestrated customized luxury safari experiences for high-end clientele, coordinating accommodations, activities, and transportation
- Negotiated exclusive deals with luxury lodges and safari camps to secure prime accommodations for clients, ensuring a top-tier safari experience
- Managed all logistics for safari adventures, from booking flights and arranging transfers to organizing private game drives and guided tours
- Provided exceptional customer service and personalized attention, exceeding client expectations and fostering long-lasting relationships for repeat business and referrals.
Seasons Hotels and LodgesNairobi
Senior Tour Consultant
03.2015 - 06.2019
Job overview
- Designed customized circuit tour packages for the hotel and increased sales revenue.
- Managed a team of junior consultants, providing guidance and training to improve overall performance and customer satisfaction.
- Conducted market research and analysis to identify emerging travel trends and develop new tour offerings to meet client demands.
Lake Elementaita Country LodgeNakuru
Head Receptionist
03.2013 - 02.2015
Job overview
- Collaborated with NGOs and organizations to secure conference and team-building bookings. Managed day-to-day front office operations, extending a warm welcome and efficiently allocating rooms to guests and groups.
- Acted as the Duty Manager in the absence of the General Manager and actively contributed to the overall management of the hotel.
- Addressed service and IT-related complaints, serving as the on-ground hotel system administrator.
Lake Nakuru National Park and Mt Kenya National Park Environmental Project
12.2012 - 04.2013
Job overview
- Played a pivotal role in information dissemination, tour guiding, and community outreach programs.
Kenya Wildlife ServiceNakuru
Student Attaché, Lake Nakuru National Park
10.2012 - 12.2012
Job overview
- Engaged in rhino patrol, and security foot patrol, and contributed to wildlife education.
Education
Kenya Wildlife Service Training Institute
Diploma from Tourism and Hospitality Management
08.2012
University Overview
Kathiani Boys High School
Kenya Certificate of Secondary Education
10.2010
University Overview
Skills
- Destination knowledge
- Customer service excellence
- Itinerary planning
- Wildlife conservation awareness
- Expertise in creating and tailoring high-end safari itineraries
- Proficient in Microsoft Word
- Proficient in PowerPoint
- Proficient in Excel
- Competence in survival techniques
- Experience in Wetu
- Experience in Safari Portal
- Experience in Amadeus
Personal Information
Personal Information
- Date of Birth: 10/10/1991
- Nationality: Kenyan
Hobbies and Interests
Hobbies and Interests
- Exploring Touristic sites
- Getting lost in a good book
- Capturing moments
- Bowling & Table Tennis
Timeline
Luxury Safari Planner
Travelshoppe Company Limited
07.2019 - 07.2025
Senior Tour Consultant
Seasons Hotels and Lodges
03.2015 - 06.2019
Head Receptionist
Lake Elementaita Country Lodge
03.2013 - 02.2015
Lake Nakuru National Park and Mt Kenya National Park Environmental Project
12.2012 - 04.2013
Student Attaché, Lake Nakuru National Park
Kenya Wildlife Service
10.2012 - 12.2012
Kenya Wildlife Service Training Institute
Diploma from Tourism and Hospitality Management
Kathiani Boys High School
Kenya Certificate of Secondary Education
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