Kelvin Mucheru
Nairobi
Summary
Results-driven Operations Specialist with a knack for enhancing productivity and efficiency in task completion. Possess specialized skills in process optimization, project management, and supply chain coordination. Excel in teamwork, communication, and problem-solving to achieve objectives and improve operational workflows.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Officer
Equity Bank Kenya
Utawala
08.2022 - Current
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Developed reports on operational data such as volume, cost, and quality of service provided.
- Monitored progress by establishing plans, budgets and measuring results.
- Supervised a team of subordinate personnel involved in various aspects of operations.
- Analyzed customer feedbacks to identify areas where improvements can be made in terms of service delivery.
- Evaluated system performance and identified areas for improvement in order to increase efficiency.
Education
Bachelor of Commerce - Marketing
University of Nairobi
Nairobi09-2023
High School Diploma -
St. Patrick's Iten
01.2016
Skills
- Organizational efficiency
- Operational efficiency
- Process improvements
- Operations oversight
- Continuous improvement
- Procedure optimization
- Procedure improvement
Affiliations
UoN Lower Kabete Campus Christian Union, Chairperson, 2021/2022
Expertise
Customer service, Process Flows, Organization Skills, Accuracy & attention to detail, Compliance & regulatory knowledge, Problem-Solving, English, Fluent, Swahili, Fluent
Accomplishments
- Best overall employee in Utawala Branch in the year 2024
Certification
- Digital Marketing
References
References available upon request.
Timeline
Operations Officer
Equity Bank Kenya
08.2022 - Current
Bachelor of Commerce - Marketing
University of Nairobi
High School Diploma -
St. Patrick's Iten
Similar Profiles
LILIAN KIIBILILIAN KIIBI
Relationship Officer-Onboarding at Equity Bank Kenya LtdRelationship Officer-Onboarding at Equity Bank Kenya Ltd
Peters Koech SangPeters Koech Sang
Relationship Manager-Credit and Underwriting at Equity Bank (Kenya) LtdRelationship Manager-Credit and Underwriting at Equity Bank (Kenya) Ltd
CHARITY JEPKORIR KIRGIRENCHARITY JEPKORIR KIRGIREN
Relationship Supervisor –Customer Service at EQUITY BANK KENYA LTDRelationship Supervisor –Customer Service at EQUITY BANK KENYA LTD