Summary
Work History
Education
Skills
Certification
Timeline
Generic

Kelvin Korir

System Admin And Support
Nairobi

Summary

  • Dedicated and proactive IT Support professional with a strong commitment to delivering outstanding technical assistance and resolving IT issues. Proficient in diagnosing and troubleshooting hardware, software, and network problems to ensure uninterrupted system functionality. Skilled in setting up workstations, assisting with software installations, and providing user training on various applications and systems. Excellent customer service skills with the ability to communicate complex technical concepts in a clear and concise manner. Highly organized and detail-oriented, capable of prioritizing and managing multiple tasks efficiently. Committed to continuous learning and keeping up-to-date with emerging technologies to provide effective and up-to-date IT support solutions.

Work History

Relationship Manager

Savannah Informatics Limited
Nairobi
12.2020 - Current
  • Successfully onboarded and set up 200+ Medical Service Providers with the Slade360 software, ensuring seamless integration into their medical insurance billing processes.
  • Conducted comprehensive training sessions for Medical Service Providers on how to effectively utilize the Slade360 software for medical insurance billing, resulting in an increase in their proficiency and productivity.
  • Provided prompt and efficient technical support to Medical Service Providers, resolving of faults or insurance issues within shortest time possible, minimizing disruptions to their operations and ensuring smooth claim processing.
  • Demonstrated strong problem-solving skills by quickly and effectively resolving Medical Service Provider issues, resulting in a decrease in average resolution time and enhancing overall customer experience.
  • Collaborated with cross-functional teams to escalate and resolve complex issues raised by insurance companies and Medical Service Providers, resulting in an increase in issue resolution rate and improved customer relations.
  • Maintained regular communication with Medical Service Providers, keeping them informed about new product features, updates, and industry trends, resulting in increased customer retention and loyalty.

IT INTERN

Ennsvalley Bakery Ltd, Unga Holdings Limited
01.2020 - 06.2020
  • Successfully administered and supported Microsoft Dynamics Navision ERP, ensuring smooth operation and system stability for ten users, resulting in improved efficiency and productivity.
  • Managed email systems administration, including Exchange servers and Office 365, by configuring user accounts, resolving technical issues, and providing timely support, resulting in reduction in email-related disruptions.
  • Implemented a reliable cloud backup system through Databank, scheduling SQL database backups both on-premise and in the cloud, resulting in decrease in data loss risk and ensuring successful restoration of databases when required.
  • Efficiently performed remote administration of ICT devices and provided user remote support using tools such as TeamViewer, Anydesk, VNC-server, Kaseya, VPN, and Remote Desktop, resulting in reduction in downtime and improved user satisfaction.
  • Upgraded and repaired computers, peripherals, printers, A/V systems, and network/security equipment, resulting in decrease in hardware failures and improved overall system performance.
  • Provided user support for various IT issues, including Active Directory, DNS, DHCP, file server, etc., with a 90% decrease in average response time, ensuring minimal disruption to user workflow.
  • Implemented and maintained workstation functionality and security measures, including patch installations, virus protection, upgrades, and imaging systems, resulting in improvement in system stability and data security.
  • Prepared a variety of written materials, including HelpDesk reports, inventory control documentation, procedures, and backup test reports, ensuring accurate documentation, easy reference, and effective communication of information.
  • Received positive feedback and recognition from users and management for exceptional performance, timely support, and proactive problem-solving, demonstrating a high level of professionalism and customer satisfaction.

IT Attachee

Attachment, Alphax College
Nairobi
05.2015 - 08.2015
  • Successfully installed and configured hardware and software for computers, printers, and peripherals, ensuring smooth operation and improved efficiency.
  • Conducted regular servicing and maintenance of computers and printers, resulting in a decrease in hardware failures and improved overall system performance.
  • Successfully configured and troubleshooted network and internet connectivity issues, achieving a reduction in network downtime and ensuring uninterrupted access for users.
  • Successfully configured and troubleshooted network and internet connectivity issues, leading to a reduction in network downtime and ensuring uninterrupted access for users.
  • Demonstrated flexibility and adaptability by efficiently handling additional duties assigned from time to time, contributing to the smooth operation of the IT department and overall organizational efficiency.

Education

Bachelor of Computer Technology - Computer And Information Sciences

Meru University of Science And Technology
Meru ,Kenya
09.2013 - 10.2018

Kenya Certificate of Secondary -

Kimolwet Adventist Secondary School
Nandi ,Kenya
01.2009 - 05.2012

Skills

Hardware Setup and Troubleshooting,Basic System Administration,Software Installation and Configuration,Operating Systems: Windows and Linux,Network Troubleshooting and Connectivity,Help Desk Support and Ticket Management,User Training and Support,Data Backup and Recovery,Antivirus Software and Security Measures,Documentation and Report

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Certification

Certified in Cybersecurity by (ISC)2

Timeline

Certified in Cybersecurity by (ISC)2

01-2023

Relationship Manager

Savannah Informatics Limited
12.2020 - Current

IT INTERN

Ennsvalley Bakery Ltd, Unga Holdings Limited
01.2020 - 06.2020

IT Attachee

Attachment, Alphax College
05.2015 - 08.2015

Bachelor of Computer Technology - Computer And Information Sciences

Meru University of Science And Technology
09.2013 - 10.2018

Kenya Certificate of Secondary -

Kimolwet Adventist Secondary School
01.2009 - 05.2012

NDG Linux Essentials

Introduction to Cloud Computing (IBM)

ICSI | Certified Network Security Specialist

Cybrary’s Cyber Network Security Training

Cisco Cybersecurity Essentials

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Kelvin KorirSystem Admin And Support