Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Hi, I’m
KELVIN ODHIAMBO
Assistant Waiter
Nairobi,30
Summary
Overview
5
years of professional experience
Work History
Sunset diner restaurantNairobi
Current
Job overview
- Maintained a clean and organized workspace, including tables, dining area, and service stations
- Handled cash and credit card transactions accurately, demonstrating basic math skills
- Actively listened to guests’ feedback and addressed any concerns or special requests promptly
- Worked collaboratively with colleagues to provide seamless service and uphold restaurant standards
- Delivered attentive and personalized service to guests, anticipating their needs and preferences.
Cj’s restaurantNairobi
Server/waiter
12.2021 - 01.2023
Job overview
- Accurately recorded customer orders and collaborated effectively with kitchen staff to ensure prompt and high-quality delivery, showcasing precision and attention to detail in managing the dining experience
- Provided reliable and top-notch customer service, developing a strong work ethic and contributing to a positive and welcoming atmosphere, fostering repeat business and positive customer relationships
- Gained valuable time management skills in a fast-paced environment, showcasing the ability to handle multiple tasks simultaneously and efficiently while waiting tables, ensuring smooth operations during peak hours
- Promptly and professionally resolved customer complaints, maintaining a positive reputation for the restaurant
- Successfully upsold high-profit items, such as appetizers and drinks, contributing to increased sales and overall revenue.
Malindi international airport
Reservations Agent
03.2019 - 06.2020
Job overview
- Providing high-quality customer service, assisting passengers with booking, changing, or canceling reservations
- Handling group reservations, special requests, and managing waitlists
- Managing flight bookings and ticketing processes using reservation systems
- Checking and verifying passengers’ travel documents, such as passports, visas, and tickets
- Addressing and resolving customer complaints and issues, ensuring a smooth travel experience
- Offering passengers up-to-date information on flight schedules, delays, and travel policies.
Fort Jesus Museum
Tour guide
09.2019 - 11.2019
Job overview
- Leading and conducting informative and engaging tours for diverse groups of visitors
- Providing detailed and accurate information about historical, cultural, and natural sites
- Designing and organizing tour itineraries, including scheduling and logistics coordination
- Coordinating with other guides, drivers, and tour operators to ensure seamless tour experiences
- Ensuring a high level of customer satisfaction by addressing questions, concerns, and special requests from tour participants
- Effectively conveying information to tour groups, adapting communication style to suit different audiences.
Education
Technical University of KenyaNairobi
Diploma from Tourism And Travel Management
12.2019
University Overview
Fornax Computer CollegeNairobi
Certificate from Computer And Information Systems Security
11.2015
University Overview
Skills
Communication skills
Teamwork
Customer service
Problem solving skills
Customer engagement
Excellent Communication
Teamwork and Collaboration
Organization and Time Management
Flexible and Adaptable
Active Listening
Dependable and Responsible
Training and Development
Self-Motivated
Decision-Making
Problem-Solving
Educationandprofessionalbackground
Educationandprofessionalbackground
- Tourism and Travel Management, 08/2017, 12/2019, Technical university of Kenya, Nairobi
- Computer Packages and ICT, 06/2015, 11/2015, Fornax computer college, Nairobi
Keyskillsandcompetenciesacquired
Keyskillsandcompetenciesacquired
- Excellent Verbal Communication
- Effective Communication
- Attention to Detail
- Good Customer Service Skills
- Crisis Management
- Time Management
- Team Player
- Strong Sales Focus
- Client Relationship Management
Careerprofilesummary
Careerprofilesummary
Dynamic and customer-focused waiter with over three years of experience in the hospitality industry. Proven ability to deliver exceptional service in fast-paced environments, maintain high standards of cleanliness, and enhance customer satisfaction. Strong communication and multitasking skills, with a keen eye for detail and a commitment to creating memorable dining experiences. Looking to bring expertise and enthusiasm to a reputable establishment.Languages
English
Advanced (C1)
Swahili
Advanced (C1)
French
Intermediate (B1)
Timeline
Server/waiter
Cj’s restaurant
12.2021 - 01.2023
Tour guide
Fort Jesus Museum
09.2019 - 11.2019
Reservations Agent
Malindi international airport
03.2019 - 06.2020
Sunset diner restaurant
Current
Technical University of Kenya
Diploma from Tourism And Travel Management
Fornax Computer College
Certificate from Computer And Information Systems Security