KELLY KANOE

With experience as a customer care executive in a technical resolution support role, I possess proven technical trouble-resolution skills within a customer service environment. I am proficient in spoken and written English and Swahili, and I excel in using effective listening and probing techniques to understand and resolve customer queries accurately. My skills include a good typing speed and strong computer proficiency, particularly with Microsoft Office applications.

My strong problem-solving and analytical abilities are complemented by my passion for customer care. Additionally, I keep myself updated on comparative products and services to provide the most accurate and relevant solutions to customers.

• ESRI MOOC online, Going places with Spatial analysis, 03/2024
• Moi University, Climate action summit, 09/21/2023 - 09/22/2023
• Moi University, Environmental cleanup and tree planting, 03/19/2022
• Moi University, Sustainable Development Goals and GIS, 11/17/2021
• Karatina University, Covid-19 sensitization, 02/12/2021
• Moi university, Geo-technology, 11/29/2019
• Graceland Girls, Youth Leadership Camp, 12/2015

• Geography and Environmental Students Association of Moi University[GEESAMU]
• Active member of Kenya Red Cross
• Active member of Moi University band

Cyber Security and Emerging Technologies

Holder of the Jimmy Kibaki Leadership Award 2018

• Dr. Raphael Kareri, Head of Geography Department, Moi University, PO Box 3900, Eldoret, 0720790399
• Mr. Brian Karanja, Surveyor, Nyeri, PO Box 1112, Nyeri, 0724 60420
• Mr. Nickson Odieny, Geospatial Technologies Specialist, 0722931539, nixodieny@gmail.com