Kelestine Amunga Owade
Nairobi
Summary
I am a dedicated and resourceful professional with a strong academic background in masters in gender and development analysis, Anthropology, complemented by extensive experience in Banking & Financial Operations, operations management, marketing analysis,Women’s Economic Empowerment, Policy & Program Development, Sustainable Development Goals (SDGs), Strategic Planning & Implementation, Stakeholder Engagement & Partnerships and Leadership development. Over the years, I have demonstrated my ability to adapt and excel in dynamic environments, with a focus on enhancing organizational efficiency, fostering leadership, and driving growth. My experience spans a wide range of sectors, including banking, health, and education, where I have worked closely with diverse individuals and institutions to create impactful solutions. I am passionate about mentoring and empowering others, particularly in the areas of leadership and entrepreneurship, and I am committed to contributing my skills and expertise towards making meaningful contributions to any organization I work with.
Overview
10
10
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Cash Manager
I & M BANK
08.2020 - Current
- Confirm instructions and cheque payments with clients and branches.
- Authorize prepaid card services, including refunds.
- Address and respond to cash-related queries from customers.
- Monitor activities in the banking hall through CCTV for security and efficiency.
- Coach, mentor, and train junior tellers to enhance performance.
- Cross-sell the bank’s products and services to customers.
- Authorize teller vouchers in the Core Banking System during processing.
- Process in-house cheques and cash payments to clients.
- Manage and process international transfers, including Western Union transactions.
- Serve as joint custodian of the branch vault and ATM to ensure secure operations.
- Financial Control & Reporting
- Technology & Systems Management
Mentoring Officer
Global Give Back Circle
06.2025 - 06.2026
- Established effective relationships with my mentee both internally and externally for increased collaboration opportunities in life.
- Mentored young girls, helping them develop their skills and advance in their studies,career path and life choices.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency with my mentees.
Assistant Operations Manager
I & M BANK
03.2024 - 03.2025
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Coordinated with General Manager in different operational issues leadership activities.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Business Continuity & Security
- Policy Implementation
Operations Officer
I&M Bank
07.2019 - 07.2020
- Process and verify outward clearing transactions, including cheques, EFTs, RTGS, and direct debits.
- Reconcile clearing and core banking systems, ensuring accuracy and compliance.
- Handle SWIFT remittances, vet customer instructions, and obtain necessary approvals.
- Manage overdrawn accounts by contacting customers, obtaining approvals, and resolving unpaid cheques.
- Act as a joint custodian of the branch vault and ATM, ensuring secure and efficient cash operations.
Marketing Executive
Precise Diagnostic Imaging
09.2018 - 01.2020
- Developed and executed marketing strategies to enhance brand visibility and client engagement.
- Managed and maintained product standards within the organization’s database.
- Prepared and presented marketing reports to relevant stakeholders.
- Implemented effective record-keeping and data management systems.
- Conducted market research to identify trends and improve service delivery.
Marketing Executive
Women Students Welfare Association (WOSWA)
01.2016 - 12.2018
- Planned and coordinated annual organizational events and activities.
- Identified and leveraged networking opportunities for the association.
- Oversaw implementation and monitoring of the association’s work plan.
- Managed and maintained official records and documentation.
- Collaborated with stakeholders to enhance the association’s visibility and impact.
Education
Master of Arts - Gender And Development Studies
University of Nairobi
Nairobi, Nairobi Province, Kenya 04.2001 -
Bachelor of Arts - Anthropology
University of Nairobi
Nairobi, Nairobi Province, Kenya12-2018
No Degree - KENYA CERTIFICATE OF SECONDARY EDUCATION
Butere Girls High School
04.2001 -
Skills
Quantitative Research
Microsoft Word/Excel
Problem Solving
Training and Facilitation
Operations Management
Customer Relationship Management (CRM)
Digital Strategy
Gender Mainstreaming
Gender Analysis
Networking
Project Planning
Proficiency in numerical analysis
Credit analysis
Certification
Corporate Finance Foundations
Interests
Leadership Development
Mentorship and Empowerment
Social Impact and Community Engagement
Marketing and Branding Strategies
Entrepreneurship
Education and Capacity Building
Cultural Awareness and Diversity
Personal and Professional Growth
Technology and Innovation
Travel and Culture
Sport Activities for Fitness and Teamwork
Timeline
Mentoring Officer
Global Give Back Circle
06.2025 - 06.2026
Assistant Operations Manager
I & M BANK
03.2024 - 03.2025
Cash Manager
I & M BANK
08.2020 - Current
Operations Officer
I&M Bank
07.2019 - 07.2020
Marketing Executive
Precise Diagnostic Imaging
09.2018 - 01.2020
Marketing Executive
Women Students Welfare Association (WOSWA)
01.2016 - 12.2018
Master of Arts - Gender And Development Studies
University of Nairobi
04.2001 -
No Degree - KENYA CERTIFICATE OF SECONDARY EDUCATION
Butere Girls High School
04.2001 -
Bachelor of Arts - Anthropology
University of Nairobi
References
Prof. Charles Owuor Olungah
Professor at the institute of Anthropology and African Studies
University of Nairobi
Tel: +254722217132
Email: owuorolungah@uonbi.ac.ke
Lorraine Mogere
Operations Manager
I&M Bank
Tel: +254721824876
Email: lmoraa41@gmail.com
Medina Lubisia
PHD Associate.
Field School Administrator
Turkana Basin Institute
Tel: +254716951700
Email: medinalubisia@gmail.com
Risper Nungo
Operations Manager
I&M Bank
Tel: +254719088575
Email: rnungo@imbank.co.ke