Keith Sande Odhiambo
Nairobi
Summary
Experienced IT professional with a strong background in IT systems management, security compliance, Microsoft 365 & Azure administration, and multi-country IT support. Proven ability to implement IT policies, oversee business continuity and disaster recovery, manage IT infrastructure, and provide remote and on-site support. Skilled in training and guiding IT personnel, troubleshooting complex hardware and software issues, and ensuring seamless IT operations. Adept at working in a multicultural environment and collaborating with various stakeholders to align IT strategies with organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Officer
ActionAid International(Global Secretariat)
10.2022 - Current
- Supported the implementation of IT projects across multiple countries in alignment with global organizational guidelines.
- Coordinated with Managed Service Providers (MSPs) and global IT teams, ensuring adherence to SLAs and enhancing overall service delivery quality.
- Delivered comprehensive training sessions to country teams on IT best practices, compliance requirements, and digital transformation tools to strengthen organizational capacities.
- Managed IT systems across diverse country offices, maintaining optimal performance, security compliance, and IT asset management in alignment with policies.
- Ensured robust IT security standards for LAN, WAN, wireless networks, windows servers, and personal computers while driving innovation in remote working tools and collaboration platforms.
- Oversaw IT asset management, ensuring compliance with organizational policies.
- Implemented effective business continuity and disaster recovery strategies through cloud-based and on-premise backup solutions while assessing risks collaboratively with Country IT Coordinators and Directors to establish mitigation measures
- Monitored threats, and ensuring endpoint security compliance.
- Provided remote and on-site IT support, ensuring minimal downtime for users.
- Continuously identified areas of improvement within service delivery and infrastructure management.
- Supported and administered Microsoft 365 and Azure cloud environments, including licensing and compliance.
Regional IT Officer
Swisscontact Foundation
10.2021 - 09.2022
- Developed and standardized IT procedures, policies (covering data management, resource acquisition and utilization, security, and budgeting), and support standards across the region to enhance operational efficiency.
- Provided comprehensive 1st, 2nd, and 3rd line IT support, ensuring consistent service maintenance and minimizing technical downtime.
- Integrated third-party software applications seamlessly into business operations, optimizing usage for improved productivity.
- Diagnosed and resolved hardware and software faults promptly to maintain optimal system functionality.
- Installed and configured hardware and software components from various vendors including Cisco, Microsoft Servers, and Unifi to meet organizational needs.
- Continuously monitored network infrastructure performance with recommendations for upgrades or improvements to ensure enhanced reliability and efficiency.
IT Consultant
Acorn Holdings Limited
08.2019 - 09.2021
- Delivered technical guidance and solutions, achieving a 99% user satisfaction rate.
- Prepared comprehensive documentation of customer issues and resolutions to support future reference and knowledge sharing.
- Conducted root cause analysis of customer challenges, recommending product enhancements to improve efficiency and performance.
- Transitioned Office 365 and Azure services from an on-premises server environment, optimizing operational capabilities.
- Implemented OneDrive auto-sync for seamless cloud data backup integration and configured SharePoint site services for enhanced collaboration.
- Designed and maintained onsite and offsite data backup protocols, ensuring reliable progressive capture processes.
- Installed and administered Unifi network systems, coordinating wireless access points via a centralized Unifi switch for streamlined connectivity.
- Oversaw advanced IT hardware troubleshooting and repair procedures, resolving complex technical issues efficiently.
Support Engineer
Sight & Sound Computers Limited
07.2017 - 07.2019
- Configured and managed user accounts and profiles on company networks, including profile creation and access control adjustments in response to requests.
- Diagnosed and resolved software, networking, and hardware issues through on-site visits and remote access solutions.
- Installed and setup hardware and software tailored to specific customer requirements to ensure optimal system performance.
- Delivered after-sales support services, encompassing troubleshooting technical issues and providing clear instructional guidance to customers.
- Assurance of compliance with service-level agreements by offering prompt issue resolution backed by extensive technical knowledge.
- Facilitated training sessions to introduce and demonstrate software updates, new systems, and hardware while simplifying technical concepts for non-technical users.
IT Technician
Computerware Technologies
01.2015 - 06.2017
- Conducted software and equipment demonstrations to ensure effective user orientation and improve navigation proficiency.
- Planned and executed system upgrades and routine maintenance to enhance operational efficiency and reduce equipment wear.
- Managed local network operations, optimizing performance, efficiency, and functionality for seamless connectivity.
- Implemented anti-malware solutions to protect networks and systems, ensuring security and data privacy.
- Addressed technical issues across various internal and external applications by providing timely problem resolution
- Conducted monitoring and inspection of computers and peripheral devices to ensure uninterrupted IT services.
- Performed regular monitoring, inspection, installation, maintenance, and upgrading of operating systems (Windows, Linux) as well as computing devices to maintain uninterrupted IT services.
Education
Diploma - Project Management
Kenya Institute of Project Management
01-2021
Bachelor of Science - Information Technology
KCA University
01-2018
Skills
- IT Infrastructure Management & Cloud Computing (Microsoft 365, Azure)
- IT Policies, Compliance & Security Standards
- Business Continuity & Disaster Recovery Planning
- Remote & On-Site IT Support
- Project & Vendor Management
- Network Administration & Hardware Troubleshooting
- IT Budgeting & Cost Management
- Training & Capacity Building
- Shared Services & Multi-Country IT Support
- Stakeholder Collaboration & Communication
Certification
- Office 365 Business: Administrating Office 365
- Office 365 Business: Administrating communications and sharing applications
- Office 365 Business: Security & Troubleshooting
- Network Server Security (Protecting Server and Client computers)
- Computer Network Security
- CompTIA Cloud+
- Cisco Routing & Switching Essentials
Timeline
IT Officer
ActionAid International(Global Secretariat)
10.2022 - Current
Regional IT Officer
Swisscontact Foundation
10.2021 - 09.2022
IT Consultant
Acorn Holdings Limited
08.2019 - 09.2021
Support Engineer
Sight & Sound Computers Limited
07.2017 - 07.2019
IT Technician
Computerware Technologies
01.2015 - 06.2017
Diploma - Project Management
Kenya Institute of Project Management
Bachelor of Science - Information Technology
KCA University
Similar Profiles
Moude Sape Maodi-SwartzMoude Sape Maodi-Swartz
Global SHEA and Safeguarding Coordinator at ActionAid InternationalGlobal SHEA and Safeguarding Coordinator at ActionAid International
Mary MkojiMary Mkoji
Project Management Officer at ActionAid InternationalProject Management Officer at ActionAid International
Ar. Nandhini VenkatesanAr. Nandhini Venkatesan
Consultant at ICCN Secretariat - Folkland International Centre for Folklore and Culture (accredited under UNESCO - ICH)Consultant at ICCN Secretariat - Folkland International Centre for Folklore and Culture (accredited under UNESCO - ICH)