Keesha Wanjira Maina
Nairobi
Summary
Determined and hardworking professional with strong commitment to work ethics and exceptional communication skills.
Overview
6
6
years of professional experience
Work History
Salesperson
Nicks Donuts
Nairobi
11.2025 - 04.2026
- Guided customers in product selection and successfully placed orders to enhance satisfaction.
- Provided excellent customer service to enhance shopping experience.
- Informed customers about products and services, contributing to informed purchasing decisions.
- Resolved customer complaints promptly and efficiently.
- Greeted customers warmly and addressed inquiries promptly.
- Processed cash register transactions and payments accurately to ensure seamless checkout experience.
- Maintained cleanliness and organization of the sales area.
- Collaborated with team members to ensure smooth daily operations.
Marketing Executive
Ottman Realtors
Nairobi
08.2024 - 01.2025
- Ottman Realtors is a real estate consultant and agency firm that provides expert advice to clients who are looking to buy, sell or invest in property.
- Developed monthly content strategy and ensured adherence across platforms.
- Creating content for the company every week.
- Updating the social media platforms daily with the content.
- Full access to the social media platforms and ensuring there is content to be posted daily.
- Increased engagement through targeted phone outreach to prospects.
- Followed up on potential client meetings to maintain sales pipeline.
Travel Consultant
Aviate Imperial Africa
Nairobi
01.2023 - 06.2024
- Coordinated comprehensive travel itineraries, integrating flights, accommodations, and activities to streamline client experience.
- Researched and recommended tailored travel destinations aligning with client preferences to enhance satisfaction.
- Collaborated with suppliers to negotiate competitive rates and secure essential travel services, maximizing client value.
- Educated clients on travel policies, visa requirements, and insurance options.
- Assisted clients with booking modifications and resolved travel-related issues.
- Resolved any issues related to travel plans and services.
- Ensured accuracy of travel reservations for customers to enhance their travel experience.
- Responded promptly to clients regarding visa, passport, and security inquiries.
Marketing Intern
EduCare International
Nairobi
10.2020 - 04.2021
- Created and executed social media strategies to increase customer engagement.
- Developed engaging social media content for education programs to enhance online presence.
- Conducted market research to identify and analyze trends in educational services, informing marketing strategies.
- Collaborated with team members to design effective promotional materials that supported outreach efforts.
- Contributed to brainstorming sessions for new marketing initiatives and campaigns.
- Participated in organizing community outreach events for student engagement.
Education
KCSE -
PARKLANDS ARYA GIRLS’ HIGH SCHOOL
Nairobi, Kenya11-2019
Diploma - in Counselling Psychology
KCA University
Nairobi, Kenya04-2026
Skills
- Communication
- Sales techniques
- Sales forecasting
- Product knowledge
- Creative problem-solving
- Good time management
- Great communication skills
Languages
English
Proficient (C2)
C2
Swahili
Native
Native
Personal Information
- Date of Birth: 08/10/00
- Nationality: Kenyan
Timeline
Salesperson
Nicks Donuts
11.2025 - 04.2026
Marketing Executive
Ottman Realtors
08.2024 - 01.2025
Travel Consultant
Aviate Imperial Africa
01.2023 - 06.2024
Marketing Intern
EduCare International
10.2020 - 04.2021
KCSE -
PARKLANDS ARYA GIRLS’ HIGH SCHOOL
Diploma - in Counselling Psychology
KCA University