Kavita Husein
Adminstration And Projects/Events Coordinator
Grand-Lancy,Geneva
Summary
Canadian - Residence: Switzerland - Permit: C
Administrative Management: Cross-functional leadership, expertise in process development, systems data management, incident, and operational management within multi-disciplined and multi-site environments. Versatile and capable of quick adaptation. Team-worker.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Chief Invigilator
IDP – Examination Services
Geneva, Switzerland
11.2018 - Current
- Administering the International English Language Testing System (IELTS) in Geneva and surrounding international private schools
- Resolved problems, improved operations and provided exceptional service.
Head Invigilator
British Council, Examination Services
Geneva, Switzerland
11.2017 - 06.2022
- Administering wide range of UK exams on behalf of UK-based Exam Boards and awarding bodies
- Completing paperwork, recognizing discrepancies and promptly addressing for resolution. Maintaining confidentiality of exams.
Senior Human Resources Officer
Action for Development
Geneva
11.2018 - 08.2019
- Supported coordination of UN side events to promote health and education programs for girls.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
HR Policy Associate – Consultant
United Nations High Commissioner for Refugees (UNHCR)
, Geneva
11.2014 - 04.2016
- Successfully contributed to the comprehensive review and subsequent upgrade of PeopleSoft Human Capital Management (MSRP HR) from version 8.9 to version 9.2, including the restructuring of the underlying business processes (i.e., Employees & Affiliate Workers, Manager Self-Service Navigation Options, Profile Management; the foundation for Talent Management, Recruitment)
- Aided Department of Human Resources (DHRM) in reviewing and enhancing reporting relationships of UNHCR departmental positions to optimize efficiencies (e-pad performance). Collaborated with team members to achieve target results.
Trainer / Quality Analyst / Project Lead
Integrated Centre, Aviation Services
Toronto, Ontario
03.2011 - 11.2014
- Coordinated efforts with internal and external stakeholders to relocate existing AOC Centre (systems / hardware / processes / call-center workstations) to purpose-built Consolidated Communications Centre (CCC) in Terminal 1.
- Led the establishment of Service Level Agreements for all airport operations systems and passenger facilities with internal stakeholders (IT, Facilities Operations & Maintenance, and Guest Services divisions).
- Quickly adapted training plans for organizational needs, keeping timelines, and budgets in mind.
Manager – Operations Quality
Greater Toronto Airports Authority (GTAA)
Toronto , Ontario
06.2010 - 02.2011
- Facilitated multi-department discussions to develop broader operational and business processes for GTAAs Business Transformation Initiative.
- Communicated operations decisions, processes, and risk management strategies to departmental managers. Communicated project deadlines.
- Developed and maintained courteous and effective working relationships.
Education
Diploma - Advanced Studies in Aviation Management
University of Geneva
01.2019 - 01.2020
Diploma - Air Carrier Operations and Management
Georgian College of Applied Arts & Technology
01.1991 - 01.1994
Certified Instructional Designer/Developer - Design Performance-based Interactive Training
Langevin Learning
01.2014 - 12.2014
Certificate in Public Safety Communications -
Association of Public-Safety Communications
Canada 01.2014 - 01.2014
Certificate in Core Supervisory and Management Skills -
BSI Managment
03.2008 - 03.2008
Skills
- Project Coordinaton and Communication
Accomplishments
- Supervised team of 40 unionized staff members.
- Developed an organizational change management strategy for policies and procedures.
- Collaborated with facilities, maintenance and customer service divisions to develop job-shadow training to foster better relations within cross-functional employees and increase operational efficiencies.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Diploma - Advanced Studies in Aviation Management
University of Geneva
01.2019 - 01.2020
Chief Invigilator
IDP – Examination Services
11.2018 - Current
Senior Human Resources Officer
Action for Development
11.2018 - 08.2019
Head Invigilator
British Council, Examination Services
11.2017 - 06.2022
HR Policy Associate – Consultant
United Nations High Commissioner for Refugees (UNHCR)
11.2014 - 04.2016
Certified Instructional Designer/Developer - Design Performance-based Interactive Training
Langevin Learning
01.2014 - 12.2014
Certificate in Public Safety Communications -
Association of Public-Safety Communications
01.2014 - 01.2014
Trainer / Quality Analyst / Project Lead
Integrated Centre, Aviation Services
03.2011 - 11.2014
Manager – Operations Quality
Greater Toronto Airports Authority (GTAA)
06.2010 - 02.2011
Certificate in Core Supervisory and Management Skills -
BSI Managment
03.2008 - 03.2008
Diploma - Air Carrier Operations and Management
Georgian College of Applied Arts & Technology
01.1991 - 01.1994
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