Kasonzoi Victor Kitaka
Software Engineer
Nakuru,31
Timeline
Cyber Shujaa - No Degree, Cyber Security- Ethical Hacking
09.2024 - Current
System Developer - GEPO
09.2023 - Current
Software Support Analyst - Stima Sacco
02.2023 - 08.2024
ALX - No Degree, Software Engineering
02.2023 - 02.2024
Business Analyst Intern - Relational-EastAfrica
01.2023 - 08.2023
Software Support Analyst - BOMA
10.2022 - Current
Kabarak University - Bachelor of Science, Computer Science
01.2021 - Current
Sales Manager - New Kericho African Tyres
01.2016 - Current
Sales Representative Team Leader - Safaricom
01.2016 - 05.2016
Work History
System Developer
GEPO
09.2023 - Current
- Developed the entire system used in their day to day running of the company
- Contributed to a more efficient workflow by automating repetitive tasks using scripting languages.
- Implemented security structures to prevent unauthorized access and maintain system security.
- Boosted application performance by profiling code execution times and optimizing resource-intensive operations.
- Enhanced system functionality by identifying and rectifying software bugs and performance issues.
Software Support Analyst
BOMA
10.2022 - Current
- Offered assistance in implementing and developing training programs.
- Configured and tested new software and hardware.
- Assisted clients with system upgrades and migrations, minimizing disruption while preserving data integrity.
- Implemented targeted training sessions to improve team efficiency and expertise in supporting specific software applications.
- Researched and identified solutions to technical problems.
Sales Manager
New Kericho African Tyres
01.2016 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Built relationships with customers and community to establish long-term business growth.
Software Support Analyst
Stima Sacco
02.2023 - 08.2024
- Assisted clients with system upgrades and migrations, minimizing disruption while preserving data integrity.
- Streamlined client support processes by providing clear documentation on common issues and resolutions.
- Maintained expert-level understanding of industry trends and emerging technologies relevant to supported software applications.
- Enhanced software functionality by troubleshooting and resolving technical issues in a timely manner.
Business Analyst Intern
Relational-EastAfrica
01.2023 - 08.2023
- Used both qualitative and quantitative analysis techniques frequently.
- Facilitated communication between technical teams and end-users during system implementation projects.
- Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
- Supported the development of user stories, ensuring alignment with overall project goals and objectives.
Sales Representative Team Leader
Safaricom
01.2016 - 05.2016
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Education
Bachelor of Science - Computer Science
01.2021 - Current
No Degree - Software Engineering
02.2023 - 02.2024
No Degree - Cyber Security- Ethical Hacking
09.2024 - Current
Skills
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Problem-solving skills
Time management
Attention to detail
Problem-solving abilities
Multitasking Abilities
Calm and professional under pressure
Computer skills
Excellent communication
Reliability
Customer service excellence
Organizational skills
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
REFERENCES
Wambui Mbetsa, CEO, Relational East Africa, Wambui.MBESA@netcompny-intrasoft.com
Dr.Peter Githara Rugiri, Dean of SSET, Kabarak University, prugiri@kabarak.ac.ke
Martin Kariuki, Director, BOMA, kmartn58@gmail.com
Monicah Songony, Supplier Support Associate, monicahsongony@gmail.com
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