Karen Williams
Hattiesburg, Mississippi,MS
Summary
I graduated with a Bachelor of Science in Mathematics and a minor in Business Administration from William Carey University. From 2004-2005, I served as the Public Relations Commissioner for the William Carey Student Government Association. In 2008, I was honored to be inducted as a member of the Kappa Mu Epsilon's Mathematics Honor Society of the Mississippi Chapter in recognition of my academic achievements. I am a highly enthusiastic and engaging individual with the drive to succeed in life and contribute to a company with long-term prospects. I am very organized and attentive, with a strong ability to understand and comprehend any material presented to me. Education is my passion, and it is where I have found my purpose. Patient Math Teacher with a resourceful and engaging teaching style demonstrated over 25 years of academic experience. Caring and hardworking professional with exceptional work ethic and commitment to cultivating productive learning environments to drive student progress and comprehension. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Mathematics Teacher
Hattiesburg Public School District
08.2003 - Current
- Common Core Algebra I
- 9th-12th Comp Ed Mathematics
- 9th-11th Transition to Algebra
- 9th-12th Geometry
- 9th-12th Common Core Algebra I
- 6th Grade Math (Lillie Burney STEAM Academy)
E.S. Interviewer II/CSR for Mississippi Department of Employment Security
TempStaff
03.2001 - 09.2003
- Interview and collect data from claimants to assist in the filing of their Unemployment Insurance Benefits
- Provided customer service to ensure the quality of their experience in going through the process of filing a claim
- Answer inquiry calls of claim and offered assistance in resolving issues and preventing future problems
- We conducted interviews with participants to assess eligibility.
- We conducted phone and video interviews to assess candidates based in remote locations.
- She maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
- Increased candidate engagement by conducting thorough and personable interviews.
- Collaborated with other HR team members to develop more comprehensive and successful interview processes.
Assistant Office Secretary
Winn's Insurance Agency
01.1999 - 07.2001
- Collaborate with various levels of management to gather information pertaining to key issues
- Communicate with external contacts to properly handle direction of business relations
- Follow through with meeting arrangements as needed
- Deposited large amounts of cash and ran errands for office necessities
- Assist with customer-service, product availability and quality control related issues
- Assess assignments to determine the prioritization of work flow; Screen calls and mail
- Devise and maintain extensive filing system and corresponding cross-referenced list
- Quoted and sold auto insurance for Progressive (DRIVE), United Auto, and AIG
Unemployment Insurance Investigator
Mississippi Department of Employment Security
10.1997 - 08.1999
- Interview and obtain specific information from claimants and employers
- Assimilate and record facts based on MDES law, policies and procedures
- Adhere to Department of Labor Laws and Regulations in submitting the appropriate information as it pertains to the separation/non-separation report
- Knowledge of availability of jobs, training and resources in addition to labor market areas
- Make referrals as needed for other department/agency action
Customer Service Representative
ManpowerGroup
10.1994 - 02.1995
- Assisted in resolving issues dealing with Wal-Mart products and other brand products
- Assisted in placing bulk orders of Wal-Mart Gift Cards
- Documented all calls related to issues and communicated with customers over the phone by providing callbacks on unresolved issues
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Master of Science - Mathematics And Computer Science
University of Houston
Texas2004
Bachelor of Science (B.S.) - Mathematics
William Carey College
Mississippi01.1994
Skills
- Customer Service
- Office Administration
- Employee Benefits
Currentposition
Mathematics Teacher at Hattiesburg High School
Timeline
Mathematics Teacher
Hattiesburg Public School District
08.2003 - Current
E.S. Interviewer II/CSR for Mississippi Department of Employment Security
TempStaff
03.2001 - 09.2003
Assistant Office Secretary
Winn's Insurance Agency
01.1999 - 07.2001
Unemployment Insurance Investigator
Mississippi Department of Employment Security
10.1997 - 08.1999
Customer Service Representative
ManpowerGroup
10.1994 - 02.1995
Master of Science - Mathematics And Computer Science
University of Houston
Bachelor of Science (B.S.) - Mathematics
William Carey College
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