Karen Mwende Maundu
Experienced Administrative Professional/ Operations Management
Nairobi,30
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Office Manager
Spencer West Kenya
11.2024 - Current
- Providing executive support to the Founding and Managing Partners .
- Coordinating office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Providing exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managing vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Serving as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitatating smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Contributing to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Managing scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Operations Assistant to the Tax Leadership / Operations Assistant Tax Business Unit
KPMG East Africa
04.2020 - 10.2024
- Managing operational activities and provided support to Tax Partners and the Tax Regulatory Business Unit
- Calendar management for the executives, overseeing internal and external events coordination, and Booking partner training with professional training units
- Travel, and hotel bookings, Coordinating unit meetings, and training for the unit
Customer Service (Reception/Telephone Operation)
Del Monte Limited
05.2019 - 04.2020
- Managed the PABX switchboard, addressing client queries online and walk-in
- Updated the online telephone directory
Logistics/Switchboard Assistant (Contract)
IFC - International Finance Corporation
Nairobi, Nairobi Province
02.2017 - 11.2018
- Provided top-notch switchboard services for high-profile clients, ensuring professional handling of calls
- Managed reception duties as needed, creating a warm and professional welcome for visitors and clients
Administrative Assistant (Contract)
PwC Kenya
12.2015 - 12.2016
- Efficiently set up and booked conference calls, ensuring seamless communication for internal and external stakeholders
- Managed both outbound and inbound calls, addressing inquiries, and directing calls appropriately
Front Office Receptionist/Switchboard Operator
Britam
04.2010 - 12.2015
- Assisted walk-in clients, managing the phone system
Education
Some College (No Degree) - Business Administration And Management
Mount Kenya University
Kenya 01.2013 - 01.2014
Modern Executive Course - Professional Training For Executive Assistants
Somatic
Kenya 01.2023 - 10.2025
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Project Management Institute
Skills
- Calendar Management
- Event Planning
- Hotel Reservations
- Project Management
- Executive /administrative support
- Organizational skills
- Office administration
Accomplishments
- Handled high-volume client inquiries and resolved issues efficiently at Britam, maintaining a professional and courteous approach.
- Streamlined phone communication from manual books and worked collaboratively with the Information Team by updating all company numbers and extensions in the PABX system. This made communication effective.
Timeline
Office Manager
Spencer West Kenya
11.2024 - Current
Modern Executive Course - Professional Training For Executive Assistants
Somatic
01.2023 - 10.2025
Operations Assistant to the Tax Leadership / Operations Assistant Tax Business Unit
KPMG East Africa
04.2020 - 10.2024
Customer Service (Reception/Telephone Operation)
Del Monte Limited
05.2019 - 04.2020
Logistics/Switchboard Assistant (Contract)
IFC - International Finance Corporation
02.2017 - 11.2018
Administrative Assistant (Contract)
PwC Kenya
12.2015 - 12.2016
Some College (No Degree) - Business Administration And Management
Mount Kenya University
01.2013 - 01.2014
Front Office Receptionist/Switchboard Operator
Britam
04.2010 - 12.2015
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Project Management Institute
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