Karen Mkeku
Nairobi,Kenya
Summary
Meticulous and dedicated Project Manager with a proven ability to drive collaboration, efficiency, and adaptability across different departments. I prioritize clear and open communication, strong attention to detail, and a proactive approach to problem-solving to ensure projects are completed on time, within scope, and exceed expectations. Skilled in managing diverse creative, marketing, and production teams using tools like Salesforce, Zendesk, ClickUp, Trello, Notion, and HubSpot. Committed to continuous learning, embracing change, and working with integrity and professionalism to deliver high-quality results. Passionate about technology, workflow optimization, and motivating teams to achieve ambitious project goals in dynamic environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Project Manager/Account Manager
Disruptive Media
Nairobi, Kenya
02.2024 - Current
- Successfully managed and closed over 10 projects, achieving a 95% project success rate in a fast-paced creative agency environment.
- Led coordination efforts for teams of 15-20 (designers, copywriters, animators, account executives, and content creators) using project management tools such as Trello, ClickUp, and Notion.
- Built and maintained detailed project roadmaps, adapting to shifting priorities and evolving client needs.
- Implemented scheduling and task prioritization strategies across platforms like Google Workspace and MS Workspace to keep teams aligned and on schedule.
- Acted as brand steward for enterprise accounts by aligning creative deliverables with client brand standards, helping improve campaign approval rates by 45%.
- Energized cross-functional teams, promoting a culture of collaboration, accountability, and continuous improvement.
Customer Support Specialist
Shutterfly Kenya
Nairobi, Kenya
09.2023 - 12.2023
- Resolved over 50 customer inquiries daily through Zendesk and Salesforce platforms, achieving a 93% customer satisfaction rate.
- Maintained accurate CRM documentation to streamline case management and improve customer experience.
- Collecting and analysing customer feedback to improve services.
Procurement Attaché (Internship)
Coast Institute of Technology
Voi, Kenya
05.2022 - 08.2022
- Assisted procurement officers in vendor communication, purchase order processing, and inventory management.
- Utilized Google Workspace and Zoho to track deliveries, maintain inventory records, and prepare procurement reports.
- Managed the company's ERP systems.
- Checking and receiving goods from suppliers, verifying quantities and quality. Improving the stakeholder satisfaction rate to 90%.
- Expediting for timely delivery of goods, decreasing delays.
- Proper storage of merchandise to maximise space and minimize waste.
- Conduct periodic stock checks to verify inventory accuracy.
- Training new interns on store procedures.
Education
Bachelor's Degree - Procurement and Contract Management
Jomo Kenyatta University of Agriculture and Technology (JKUAT)
Nairobi, KenyaSkills
- Project Coordination & Workflow Management
- Client Communication & Stakeholder Engagement
- Scheduling
- Task Prioritization
- Roadmapping
- Cross-Functional Team Leadership
- Risk Management
- Problem-Solving
- Salesforce
- Zendesk
- ClickUp
- Trello
- Notion
- Zoho Projects
- HubSpot CRM
- Google Workspace
- MS Workspace (Office 365)
- CRM Systems
- Customer Support Tools
- Process Improvement
- Efficiency Optimization
Certification
- Soft Skills Certification, Jobberman Organization, Nigeria, Ongoing
- Solution Designer Certification, Cartedo Challenge, Ongoing
- Computer Proficiency Certificate, Ongoing
- Center for Project Innovation (Project Management), 01/01/25 - ongoing
Languages
English
Proficient
C2
Timeline
Project Manager/Account Manager
Disruptive Media
02.2024 - Current
Customer Support Specialist
Shutterfly Kenya
09.2023 - 12.2023
Procurement Attaché (Internship)
Coast Institute of Technology
05.2022 - 08.2022
Bachelor's Degree - Procurement and Contract Management
Jomo Kenyatta University of Agriculture and Technology (JKUAT)