SALESFORCE
Karen Kathambi
Butler (Admin)
NBI
Work Preference
Summary
Elite Butler with Marriott luxury training and 5+ years of experience, available for premium contracts,seasonal work and part-time gigs. Expert in household operations,staff training and coaching on sop,health,safety &sanitation; five-star deep cleaning, meticulous organizing,customer service,administrative skills and exemplary communication skills. Offering flexible, high-end household support with absolute reliability and client discretion.
Overview
5
5
years of professional experience
3
3
Certificates
3
3
Languages
Work History
HOUSEKEEPING SUPERVISOR
ALBA PRIVATE RESIDENCES HOTEL, MERU, KENYA
11.2024 - 06.2026
- Supervise daily Housekeeping operations and coordinate work schedules for housekeeping attendants.
- Assigned daily cleaning tasks and monitored team productivity to enhance operational efficiency.
- Conduct inspections of guest rooms, corridors, and public areas to maintain company quality standards.
- Trained, coached, and mentored housekeeping staff on cleaning procedures, safety practices, and guest service standards to improve service quality.
- Coordinate with maintenance and Front Office to ensure timely room readiness.
- Monitor Housekeeping inventory, linens, cleaning supplies, and guest amenities.
- Respond promptly to guest requests and resolve housekeeping concerns professionally.
- Prepared daily housekeeping reports and maintained accurate departmental records to support operational decision-making.
- Ensure compliance with health, safety and sanitation regulations.
HOTEL CLEANLINESS EXPERT
W AMMAN HOTEL,AMMAN,JORDAN
08.2022 - 08.2024
- Maintained exceptional cleanliness standards in guest rooms and public areas in accordance with Marriott brand standards.
- Conducted detailed room inspections, ensuring quality and hygiene standards for optimal guest readiness.
- Responded efficiently to guest requests and resolved housekeeping issues to enhance satisfaction.
- Promoted safe working practices and ensured compliance with hotel policies to maintain a secure environment.
- Reported maintenance issues and coordinated prompt follow-up to minimize guest disruptions.
- Followed health, safety, sanitation and brand standards at all times.
- Replenished linens, amenities, and housekeeping supplies.
ROOM ATTENDANT
ASHNIL SAMBURU CAMP (LUXURY SAFARI CAMP), SAMBURU, KENYA
07.2015 - 06.2016
- Cleaned and prepared guest rooms to established hospitality standards.
- Replenished guest amenities, linens and supplies.
- Reported maintenance issues and lost property promptly.
- Maintained cleanliness of assigned guest areas and service stations to uphold hospitality standards.
- Assisted guests professionally, responding promptly to housekeeping requests to enhance overall guest experience.
- Followed health, safety and sanitation procedures at all times.
- Supported the housekeeping team during peak occupancy periods.
- Maintained a professional appearance and delivered excellent guest service.
Education
Diploma - Tourism, Hospitality & Events Management
MOI UNIVERSITY
Kenya08.2019
Skills
Quality assurance
Housekeeping operations
Housekeeping supervision
Staff training and leadership
Room & public area inspections
Inventory & linen control
Housekeeping administration
Time management
Guest satisfaction
Sop compliance
Health,safety & sanitation
Certification
HOUSEKEEPING & LAUNDRY TECHNIQUES
Software
OPERA
HUBSPOT
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved a complain which led to repeat guest with an upgrade.
- Mentored new hires in the housekeeping department on proper guest service techniques and company procedures, resulting in more knowledgeable, capable employees.
- Cleaned an average of 18 - 20 homes per day.
- Supervised team of 6 staff members.
- Achieved excellent cleanliness results by completing deep cleaning project with accuracy and efficiency.
Languages
English
Swahili
French
Interests
Travel
Timeline
HOUSEKEEPING SUPERVISOR
ALBA PRIVATE RESIDENCES HOTEL, MERU, KENYA
11.2024 - 06.2026
HOTEL CLEANLINESS EXPERT
W AMMAN HOTEL,AMMAN,JORDAN
08.2022 - 08.2024
ROOM ATTENDANT
ASHNIL SAMBURU CAMP (LUXURY SAFARI CAMP), SAMBURU, KENYA
07.2015 - 06.2016
Diploma - Tourism, Hospitality & Events Management
MOI UNIVERSITY