KAREMBO MASIKA KENGA - Restaurant Captain / Senior Waitress

Summary

Dynamic Restaurant Captain and senior waitress with extensive experience at Garoda Resort, excelling in fine dining service and guest relations. Proven ability to lead teams and enhance customer satisfaction through effective communication and high service standards. Skilled in table coordination consistently delivering exceptional dining experiences in high-volume settings.

Overview

1

year of professional experience

Work History

Restaurant Captain / Senior Waitress

Garoda Resort

Watamu

01.2023 - 04.2024

Provided professional buffet and restaurant service to local and international guests
Coordinated table assignments and guest seating to maximize guest experience during peak service hours.
Managed dining room operations while maintaining exceptional service standards.
Supervised waitstaff and provided training to ensure consistent service delivery and operational efficiency.
Maintained high standards of hygiene, presentation, and customer satisfaction
Worked efficiently under pressure in a fast-paced hospitality environment
Assisted management in daily restaurant operations and guest coordination
Conducted staff meetings to communicate updates and expectations clearly.
Worked as a halal cart attendant, serving customers at pizza rovers.

Education

Intermediate Certificate - Food And Beverage

Utalii College

Mombasa

12-2024

KCSE -

Ngalla Memorial Girls High School

watamu

01-2022

KCPE -

Dabaso Primary School

watamu

01-2018

Skills

Fine Dining Service
Guest relations
Table coordination
Team Leadership & Support
High-volume service

Scheduling skills
Hygiene & Service Standards
Effective communication
Time management
Wine pairing

References

Mr. Peter Maina, Manager - Food & Beverage, Garoda Resort, +254 723 918 282
Mr. Chengo Katana, Restaurant Supervisor, Garoda Resort, +254 717 320 497

Personal Information

Hobbies: Reading novels, Cycling
Passport Number: Valid

Languages

English

Proficient (C2)

C2

Italian

Beginner (A1)

A1

Swahili

Native

Timeline