KALUNDA HARRISON NZUNZA
RETAIL ASSISTANT
Summary
Motivated and customer-focused individual seeking a position as a Retail Assistant/Grocery Clerk. Eager to contribute to a dynamic team, provide excellent customer service, and support daily store operations while gaining hands-on retail experience.
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
2035
2035
years of post-secondary education
Work History
Retail Assistant & Grocery Clerk
Mantex Mini Supermarket
03.2024 - 07.2024
- Greet and assist customers in a friendly, professional manner
- Maintain clean, organized, and well-stocked shelves and displays
- Receive, unpack, and stock merchandise, including perishable and non-perishable items
- Check for expired, damaged, or mislabeled goods and remove them from shelves
- Ensure accurate pricing and product labeling according to store standards
- Assist with visual merchandising, store layout updates, and promotional setups
- Handle customer complaints or concerns, escalating when necessary
- Maintain cleanliness and safety in all areas of the store, including stockrooms and aisles
- Follow all health, hygiene, and safety regulations as required in a grocery and retail environment
- Support team members and management in daily store operations and special tasks
- Participate in inventory checks and end-of-day closing procedures
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
B.Com -
Ongoing
Kenya Certificate of Secondary Education - undefined
01.2020 - 01.2023
Kenya Certificate of Primary Education - undefined
01.2011 - 01.2019
Skills
Customer engagement
Interests
Customer Service Volunteering - Helping at local events or community centers
Team Sports (eg, football, basketball) - Demonstrates teamwork and reliability
Fitness or Walking - Reflects energy and ability to handle physically demanding shifts
Organizing or Decorating - Matches skills needed for merchandising and product displays
Reading Retail or Consumer Trends - Shows engagement with the industry
Timeline
Retail Assistant & Grocery Clerk - Mantex Mini Supermarket
03.2024 - 07.2024
NYAMBARIA HIGH SCHOOL - Kenya Certificate of Secondary Education,
01.2020 - 01.2023
NDOTO NJEMA ACADEMY - Kenya Certificate of Primary Education,
01.2011 - 01.2019
MACHAKOS UNIVERSITY - B.Com,
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