Justus Mwalimu
Kitengela
Summary
Proven Relationship Officer and a successful operations manager with over six years in active employment, adept in financial acumen and relationship management, I spearheaded initiatives that significantly enhanced customer satisfaction and retention. Leveraging marketing knowledge and creativity, I successfully developed campaigns that attracted new clientele, achieving a high loan approval rate through effective risk mitigation strategies.
Effective managerial skills coupled with hands on experience in customer handling with proven community based success project implementation and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Relationship Officer
Colkos Enterprises
05.2022 - 03.2024
- Built and maintained close relationships with customers through regular contact and visits and ensured high level customer service.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Developed and implemented marketing campaigns to attract new customers.
- Collaborated with my team and other departments to promptly process loan applications to ensure customer satisfaction.
- Assisted customers in understanding loan terms and conditions in an easy to understand way, to help them make informed decisions.
- Utilized risk management strategies to attain high loan approval rates.
- Monitored performance of existing loan portfolios to identify and address any issues and ensure customer satisfaction and retention.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Branch Operations Manager
ASA International Microfinance Limited
03.2016 - 03.2020
Education
Bachelor In Human Resources Management - Human Resources Management
Karatina University
Karatina Town 11.2015
Skills
- Financial Acumen
- Marketing knowledge
- Persuasion techniques
- Creativity and Innovation
- Relationship Management
- Client Engagement
- Account Management
- Financial planning processes
- Customer Portfolio Management
- Excellent Communication
- Risk Mitigation
Certification
- Marketing and loans analysis training certificate
- Religious leadership certificate
Timeline
Relationship Officer
Colkos Enterprises
05.2022 - 03.2024
Branch Operations Manager
ASA International Microfinance Limited
03.2016 - 03.2020
Bachelor In Human Resources Management - Human Resources Management
Karatina University
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