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Justus Barasa
Lawyer, Banker
Nairobi,219
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Sales Executive
Kenya Commercial Bank
Thika, Kiambu
02.2023 - Current
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and implemented account management plans to establish customer satisfaction.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Recorded accurate and efficient records in customer database.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Presented professional image consistent with company's brand values.
- Met existing customers to review current services and expand sales opportunities.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
- Stayed current on company offerings and industry trends.
- Contributed to team objectives in fast-paced environment.
- Built diverse and consistent sales portfolio.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Lead Bank Teller
Equity Bank Limited
Nairobi, Kakuma , Nairobi, Turkana
08.2019 - 10.2022
- Discussed financial options with clients and provided informed suggestions.
- Networked to identify potential new clients and expand geographic territories.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Offered competitive commercial banking solutions and retail financing options.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Removed mutilated currency from circulation.
- Placed orders for customer checks and verified starting numbers.
- Sold and cross-sold bank products to new and existing customers.
- Turned in excess cash to maintain drawer security.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Reconciled cash drawer and resolved discrepancies.
- Assisted customers with compromised debit cards and issued new credentials.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Audited fellow teller currency to contribute to dual-control procedures.
- Counted and packaged currency and coins.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Provided customer records, account statements and copies of checks.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Assisted with training of new tellers on policies and procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Identified potential needs through observation, questioning, and listening.
- Mentored newly hired team members on appropriate responses to patron questions.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Introduced customers to other bank team members to help meet financial needs.
- Replenished ATM funds in empty canisters prior to validation process.
- Answered inquiries regarding checking and savings accounts and other related products.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Developed and implemented innovative strategies to improve customer satisfaction and increase sales.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Cross-sold credit cards, loans and other bank products.
- Monitored and verified suspicious activity on customer accounts.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Generated monthly reports on customer activity and customer feedback.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Trained new hires on customer service policies and procedures.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Assisted customers with banking needs and inquiries.
- Processed applications for new accounts.
- Handled various accounting transactions.
Research Intern
National Crime Research Center
Bishop's Road, Nairobi
02.2016 - 09.2016
- Attended meetings and presentations to learn project details.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Completed research, compiled data, and assisted in timely reporting.
- Visualised research findings through data tables, graphs and presentations.
- Coded data in preparation for computer entry.
- Utilized job-related software to perform descriptive and multivariate statistical analysis of data.
- Assisted with preparing project-related reports, presentations and manuscripts.
- Analyzed results using analytical software and created reports.
- Recorded and analyzed data to produce reports of results.
Bank Teller
Equity Bank Limited
Nairobi , Nairobi
05.2015 - 09.2015
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Turned in excess cash to maintain drawer security.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Removed mutilated currency from circulation.
- Counted and packaged currency and coins.
- Placed orders for customer checks and verified starting numbers.
- Audited fellow teller currency to contribute to dual-control procedures.
- Sold and cross-sold bank products to new and existing customers.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Assisted with training of new tellers on policies and procedures.
- Maintained accurate records of customer transactions in line with bank procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
English Language Teacher
Cheluget Girls'High School
Kericho, Kericho
01.2015 - 05.2015
- Developed overall yearly curriculum for teaching English-language learners based on school and national requirements.
- Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.
- Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes.
- Evaluated student progress to offer recommendations for further development.
- Implemented innovative teaching approaches for special needs students to meet requirements of individualized education plans.
- Successfully improved Language-speaking students' English grammar and vocabulary levels through written and interactive activities.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
- Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
- Authored tests and quizzes to evaluate student learning and comprehension.
- Tutored and assisted students to help with English language comprehension and mastery.
- Built relationships with students to understand obstacles to learning such as difficult home situations, illness or social hurdles.
- Graded students work based on completion, timeliness and accuracy and kept detailed records of grades.
- Identified students struggling with material and made arrangements to meet one-on-one during study hall or other time periods to provide additional instruction in one-on-one environment.
- Designed exams to test fluency in reading, writing, speaking and comprehension of English language.
- Prepared, administered and corrected weekly tests and examinations to observe student overall performance.
- Established positive classroom management boundaries to create safe, known environment for behavior among students.
- Worked one-on-one with students needing individualized attention and developed with special learning plans for struggling people.
- Created hands-on curriculum to promote student interest and receptive learning.
Education
Bachelor Of Laws (LL.B) - Law
Kenyatta University
Parklands, Nairobi 09.2015 - 12.2021
Skills
Business networking
undefinedInterests
Music
Sports
Travel
Timeline
Sales Executive
Kenya Commercial Bank
02.2023 - Current
Lead Bank Teller
Equity Bank Limited
08.2019 - 10.2022
Research Intern
National Crime Research Center
02.2016 - 09.2016
Bachelor Of Laws (LL.B) - Law
Kenyatta University
09.2015 - 12.2021
Bank Teller
Equity Bank Limited
05.2015 - 09.2015
English Language Teacher
Cheluget Girls'High School
01.2015 - 05.2015
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