Hi, I’m
JUSTINA KANWIE
Hospitality Professional
Nairobi
Summary
Recent graduate in Hospitality and Hotel Management with hands-on experience in guest service, food and beverage operations, and front-of-house coordination. Skilled in managing high-volume service environments, ensuring guest satisfaction, and supporting both daily operations and special events. Known for adaptability, attention to detail, and a proactive approach to teamwork. Eager to bring exceptional service standards, strong communication, and organizational skills to roles within airlines, hotels, cruise lines, luxury retail, or tourism-focused environments.
Overview
4
years of professional experience
3
Languages
Work History
SBL Madaraka Primary School
Volunteer
02.2022 - 05.2022
Job overview
- Bussed, cleared, cleaned, and set the cafeteria tables quietly and efficiently.
- Assisted with students' inquiries and cafeteria cleanliness.
- Effectively listened to, understood, and clarified students' concerns and issues.
- Managed waste disposal before, during, and after cooking.
- Share my cooking and baking with other kitchen staff.
- Assisted with the preparation of food.
Four Points by Sheraton Nairobi Airport
Intern
03.2025 - 06.2025
Job overview
- Delivered exceptional guest service during breakfast, lunch, and special events, including Easter and Women's Day celebrations, consistently ensuring guest satisfaction.
- Managed egg station operations, greeted and seated guests, took and posted orders, served meals, and maintained a high level of cleanliness and efficiency.
- Hosted at Tazama restaurant and Marketplace, engaging guests with warmth and professionalism while managing room service and poolside assistance.
- Maintained hygiene standards by washing, drying, and polishing glassware, utensils, and cutlery; set up and cleared dining areas in alignment with hotel protocols.
- Supported event setup and execution, including birthdays and conferences, ensuring seamless coordination between back-of-house and front-of-house teams.
- Operated POS systems for billing and payments, gaining experience in order management and transaction processing in a high-traffic environment.
- Participated in regular staff training sessions, enhancing teamwork, time management, guest communication, and problem-solving skills.
- Assisted in room service operations, including delivering orders and amenities, handling clearances, and responding to guest inquiries promptly.
- Engaged in coffee and juice preparation, food labeling, and buffet setup, contributing to an organized and aesthetically pleasing dining experience.
- Developed strong multitasking, adaptability, and communication skills by working rotating shifts (early morning, afternoon, and overnight).
Strathmore University - School of Tourism and Hospitality
Learning Facilitator
11.2024 - Current
Job overview
- Classroom Management: Supervised student attendance, maintained registers, and ensured smooth transitions during lessons and breaks.
- Parental Engagement: Coordinated drop-off and pick-up processes, verifying guardian signatures and maintaining accurate records.
- Student Support: Provided individualized assistance to students during class activities, practicals, and excursions; managed health-related emergencies by escorting students to the clinic.
- Event Coordination: Contributed to graduation planning, including preparation of cakes, certificates, and attire.
- Research and Reporting: Conducted research on event management companies and compiled detailed reports; collected and analyzed student feedback via Google Forms.
- Team Collaboration: Assisted in kitchen duties, food preparation, and logistical support for special events, ensuring operational efficiency.
Education
Strathmore UniversityNairobi, Ole Sangale Road
Bachelor of Science from Hospitality And Hotel Management
04.2001
Sister Shirley Kolmer Memorial Catholic SchoolBarnesville, Liberia
High School Diploma
04.2001
Skills
Effective communication skills
Exceptional customer service
Food safety management
Collaborative team member
Skilled in multitasking
Strong organizational skills
Proficient in computer applications
Effective time allocation
Workplace professionalism
Diligent worker
Strong attention to detail
Creative problem-solving
Ownership and reliability
Timeline
Intern
Four Points by Sheraton Nairobi Airport
03.2025 - 06.2025
Learning Facilitator
Strathmore University - School of Tourism and Hospitality
11.2024 - Current
Volunteer
SBL Madaraka Primary School
02.2022 - 05.2022
Strathmore University
Bachelor of Science from Hospitality And Hotel Management
04.2001
Sister Shirley Kolmer Memorial Catholic School
High School Diploma
04.2001
Language
English – fluent
French – intermediate
Korean - beginner
References
Amie, Karumba, Amie.karumba@strathmore.edu, +254 723 277949
Rose Njuguna, rnjuguna@strathmore.edu, +254700282116
Anne Mwangi, fbmanager@fourpointsnairobiairport.co.ke, +254740031193
Terry Asena, tasena@strathmore.edu, +254725000138
Pauline, hr@fourpointsnairobiairport.co.ke, +254729551161
Veronica Muniu, vmuniu@strathmore.edu, +254729089308
Josephine Muli, jmuli@strathmore.edu, +254733578734