Justin Maganga
Communication | Human Resource
Nairobi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
35
35
years of post-secondary education
Work History
Customer Success Associate
CIO Africa
8 2018 - Current
- Assisting with creating, sending and managing invitation campaigns to attendees using CRM tools;
- Researching, creating and maintaining a list of databases for prospective attendees across all sectors from local, regional and international co-operations;
- Undertaking promotional and communication activities to confirmed attendees on both emails, social media and telemarketing; Planning and executing physical and virtual events targeting 200 - 300 attendees from inception to completion as per the client's requirements, target audience and objectives;
- On-site registration and collecting attendees' feedback through shared surveys after the event;
- Drafting of post-event reports which are furnished to the relevant event sponsors and account managers;
- Audience generation: To ensure we have 100% event attendance relevant CRM tools are used to send out communication, mail merging of delegate invites and cold calling are also used;
- Assisting with planning, and organizing of physical and virtual events;
- Drafting minutes for the weekly meetings and furnishing it to the relevant departments;
- Customer service role where I assisted in handling emerging client's issues and inquiries about our products;
- Being a primary point of contact and building long-term relationships with clients / customers;
- Attending client meetings to understand their requirements;
- Collaborated with cross-functional teams to address client issues promptly, resulting in faster resolutions and increased client satisfaction;
- Managing the front office desk by assisting walk-in customers and answering calls;
- Developed tailored solutions for clients based on their unique needs, fostering long-term relationships and loyalty;
- Improved customer satisfaction by quickly addressing and resolving concerns with products or services; and
- Responded to customer requests for products, services, and company information.
Personal Assistant
Ministry of Public Works, Roads and Transport
02.2017 - 12.2017
- Admin duties: Maintaining office systems, including data management and filing;
- Making the Minister's travel and accommodation arrangements, occasionally traveling with him to take notes at meetings or to provide general assistance during meetings;
- Screening phone calls, inquiries and requests when not available; Organizing and maintaining the Minister's diary and making appointments for visitors;
- Carrying out background research and presenting findings; Taking minutes during the weekly and bimonthly Ministerial meetings and furnishing them to the Minister before each meeting;
- Typing, compiling, and preparing reports, presentations and correspondence;
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills; and
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Assistant HR Consultant
Evolution Human Resource Management Solutions
01.2016 - 12.2016
- Recruitment & Selection: Have undertaken end-to-end recruitment assignments for SME clients through drafting JDs, advertising, short-listing, screening, interviewing, onboarding and sending regret emails to unsuccessful candidates;
- Assisting some clients with drafting of employee contracts and letters of offer for their new employees;
- HR Management & Administration: Records management, on-boarding, exit interviews and drafting / reviewing employee handbooks;
- Researching, writing and compiling of recruitment reports for clients;
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention;
- Partnered with business leaders to align HR strategy with organizational goals, driving company growth and success;
- Streamlined HR processes for increased efficiency by automating manual tasks and reducing paperwork;
- Conducted performance reviews and provided feedback to managers on employee performance;
- Pre-screened resumes prior to sending to corporate hiring managers for consideration; and
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
HR Assistant
Kenya Law (National Council For Law Reporting)
05.2015 - 05.2015
- Reviewing of policies and procedures of the HR manual before being officially implemented;
- Admin duties: Assisted in maintaining and managing employee records through HRIS (Human Resource Information System) and manual filing system;
- Assisted the HR Manager in developing interview packs for the panel for shortlisted CEO's, Senior Law reporters and Internal Auditors positions;
- Assisted HR manager in recruitment process through developing of shortlists, spreadsheets for capturing bio data of shortlisted candidates and interview schedules;
- Assisted the HR manager in developing a training schedules for staff in all departments;
- Designed training evaluation forms; Ensure employee records are all up to-date both electronically and manually; and Assisted in leave management;
- Responded to inquiries by answering telephone calls, in-person questions and emails;
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases;
- Promoted workplace diversity through collaborative initiatives with hiring managers to attract diverse talent pools during recruitment campaigns;
- Filed paperwork, sorted, and delivered mail and maintained office organization;
- Answered and redirected incoming phone calls for office;
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database; and
- Set up orientations and initial training for new employees.
Assistant HR Consultant
Premier Human Resource Consultants
11.2014 - 04.2015
- Streamlined HR processes for increased efficiency by automating manual tasks and reducing paperwork;
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures;
- Provided human resources, recruiting and resource allocation guidance in commercial consulting environment;
- Conducted performance reviews and provided feedback to managers on employee performance;
- Assisted with writing job postings and job descriptions for boards;
- Pre-screened resumes prior to sending to corporate hiring managers for consideration; and
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Education
Human Resources Management
Kenya Institute of Management
Nairobi, Nairobi Province, Kenya 04.2001 - 04.2023
Certificate in Information & Communication Technology (Foundation Level) - Information Technology
DALC Education Nairobi, Kenya
Nairobi, Nairobi Province, Kenya 02.2015 - 05.2015
Master of Science - Human Resources Management
University of Central Lancashire
Preston, UK 05.2006 - 05.2010
Bachelor of Arts - Communications
Daystar University
Nairobi, Nairobi Province, Kenya 05.2006 - 05.2010
O Level & A Level - -
Brookhouse School
Nairobi, Nairobi Province, Kenya 01.2001 - 05.2005
Skills
Proficient in Microsoft Office 2000 Applications: impressive knowledge of MS Word, MS Outlook, MS Excel, MS PowerPoint, Office 365 Databases, Spreadsheets and the Internet
Achievementsandrecognition
- Excellent verbal and written communication skills.
- Demonstrate a high level of integrity and confidentiality.
- Fluent in spoken and written English, Kiswahili.
- Excellent IT skills.
- Good team player.
- Ability to adapt in any environment.
- Analytical and time management skills.
- Effective planning and organizational skills.
- Possess good photography skills.
References
- Laura Chite, Chief Commercial Officer, Stepwise, Mirage Building, Nairobi, +254723514206, laura.chite@stepwise.net
- Peter Njenga, Assistant Director - Livestock Production, Ministry of Agriculture, Livestock & Fisheries, P.O BOX 30028 - 00100 Nairobi, +254722887284, epnjenga@kilimo.go.ke
- Janette Watila, Human Resources & Administration Manager, Kenya Law - National Council for Law Reporting, P.O BOX 10443 - 00100 Nairobi, +254722793211, jwatila@kenyalaw.org
Training
- Member of the Institute of Human Resource Management (IHRM), Kenya
- Volunteered at New Life Children's home in caring for and feeding orphaned babies.
- Participated in a charity walk aimed at raising funds for children suffering from autism.
- Attended the Global Leadership Summit at NPC Valley Road on the 6th and 7th Nov 2014.
- Participated in a Nairobi Green line tree planting exercise organized by Kenya Law at the Nairobi National Park on 26th June 2015 towards environmental conservation.
- Participated in the Law Society of Kenya (LSK) Justice Cup Football tournament on 29th August, 2015.
- Participated and completed the 2015 Standard Chartered 10km Nairobi Marathon.
- Completed a team building course organized by the National Bank of Kenya from 20th - 23rd July 2011.
- Underwent an induction and selling skills course at the National Bank of Kenya training center from 16 - 19th May 2011.
Timeline
Personal Assistant
Ministry of Public Works, Roads and Transport
02.2017 - 12.2017
Assistant HR Consultant
Evolution Human Resource Management Solutions
01.2016 - 12.2016
HR Assistant
Kenya Law (National Council For Law Reporting)
05.2015 - 05.2015
Certificate in Information & Communication Technology (Foundation Level) - Information Technology
DALC Education Nairobi, Kenya
02.2015 - 05.2015
Assistant HR Consultant
Premier Human Resource Consultants
11.2014 - 04.2015
Master of Science - Human Resources Management
University of Central Lancashire
05.2006 - 05.2010
Bachelor of Arts - Communications
Daystar University
05.2006 - 05.2010
Human Resources Management
Kenya Institute of Management
04.2001 - 04.2023
O Level & A Level - -
Brookhouse School
01.2001 - 05.2005
Customer Success Associate
CIO Africa
8 2018 - Current
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