Summary
Overview
Work History
Education
Skills
References
Interests
Leadership Roles and Responsibilities
Timeline
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June Nduku

June Nduku

Nairobi

Summary

A Dedicated Administrative Professional with over 7 years’ experience in a fast-paced office and Business setting. A Hard working team player with expertise in completing various clerical tasks and offering support as required. Excellent Customer Service Professional both in the formal and informal sector.

Overview

14
14
years of professional experience

Work History

Contact Centre Agent-Digital Financial Services

NCBA LOOP
10.2024 - Current
  • Maintained detailed and accurate records of customer interactions and transactions in CRM systems.
  • Responded to customer inquiries related to loop products and services (e.g savings accounts, loans, Debit cards).
  • Managed high call volumes and resolved issues promptly to ensure high customer satisfaction levels by effective multi-tasking.
  • Highly involved in team work by assisting fellow colleagues in work related challenges to enable efficient service to the customers
  • Complied with industry regulations and Loop policies regarding financial transactions and data security of the clients.
  • Assisted customers with account-related issues such as balance inquiries, transaction disputes, and bill payments.
  • Proficiency in CRM, CISCO FINNESSE, BOSS, M-PESA, OUTLOOK, METROPOL and TRANSUNION systems.

Realtor

Centum Investment Company PLC
06.2023 - 10.2024
  • Provide expert advice on Centum’s property values and guide clients to make informed decisions when purchasing homes
  • Communicate with clients to understand property needs and preferences
  • Develop and maintain relationships with clients through networking
  • Reviewing and executing confidential documents like contracts and disclosures
  • Coordinate appointments to show tenants and buyers prospective homes in Centum’s projects in Nairobi

Administrator and Customer Service Professional

Housetex Decorators and Furnishing LTD
01.2012 - 06.2023
  • Processed customer orders and within agreed timeframes to meet service standards in regards to the company’s interior design products like Fabrics, Curtain Rods, Wall papers, wall art and Home Décor items.
  • Promoted positive work environment through effective communication skills and fostering relationships among employees
  • Actively involved in marketing the business through various social media platforms like titoki and Instagram to achieve a wider clientele base. Pushed the sales margin by 20% in 2023.
  • Sourced for stock from different vendors globally based on emerging needs and market trends in interior design.
  • Fostered strong ties with clients by updating them on new stock and guided them through the purchase process
  • Informed customers on promotions to increase sales productivity
  • Recorded accurate and efficient records in Customer Database
  • Supported employees during peak periods by sharing workload and offering guidance when needed
  • Followed up with customers after completed sales to assess satisfaction and address product and service concerns

Human Resource Intern

Ministry of Labor and Social Protection
10.2016 - 12.2016
  • Updated and maintained employee records to respond quickly to requests for information
  • Supported company growth objectives by actively participating in recruiting efforts at acquiring professionals
  • Filed paperwork, sorted and delivered mail and maintained office organization
  • Assisted with payroll processing tasks, ensuring timely payments for all employees and carried out necessary loan deductions
  • Assisted in developing company-wide training programs to increase productivity and enhance workplace culture
  • Conduct initial screening of job applications and update them on the database
  • Attended meetings and took minutes to cascade information to the entire HR department
  • Demonstrated respect, friendliness and willingness to help wherever needed

Education

Bachelor in BCOM - Business Administration and Management

Daystar University
01.2017

Institute of Advanced Technology (IAT) - Proficiency in Microsoft Office Packages-ICDL

01.2011

Kenya Certificate of Secondary Education - undefined

01.2010

Skills

  • Client Oriented
  • Employee Relations
  • Adaptability
  • Microsoft office skills
  • Time Management
  • Strong Organizational Skills
  • Excellent Communication Skills
  • Emotional Intelligence
  • Collaboration

References

Edward Kariuki

Team Lead

NCBA Loop

Edward.Kariuki@ncbagropu.com

0725512736


Interests

Volunteering in social service programs, Travelling, Reading

Leadership Roles and Responsibilities

Youth Treasurer

  • Maintained the financial records of the youth group
  • Assisted in Planning Youth activities and did budget allocation
  • Maintained the youth Database and followed up on their experience in the group and updated them on upcoming activities
  • Developed strong financial skills through wedding planning and dealing with various service providers to ensure the client needs were met


Club official at AEISEC 

  • Daystar University Organized club activities especially in Student Exchange programs Worked with Students to determine their future professional aspirations and come up with an exchange program tailored for them

Timeline

Contact Centre Agent-Digital Financial Services

NCBA LOOP
10.2024 - Current

Realtor

Centum Investment Company PLC
06.2023 - 10.2024

Human Resource Intern

Ministry of Labor and Social Protection
10.2016 - 12.2016

Administrator and Customer Service Professional

Housetex Decorators and Furnishing LTD
01.2012 - 06.2023

Institute of Advanced Technology (IAT) - Proficiency in Microsoft Office Packages-ICDL

Kenya Certificate of Secondary Education - undefined

Bachelor in BCOM - Business Administration and Management

Daystar University

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June Nduku