June Alhandra
Nairobi,Kenya
Summary
Enthusiastic, Vibrant, Team player and accomplishment driven individual with experience in housekeeping department, proficient in supply management, room cleaning, and inspections, Inventory Management, shift management, payroll and manning management, pre and post operation management. Achieving targets with excellent guest satisfaction. Enthusiastically meeting expectation through smart work and innovative practices and learning.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
1
1
Language
Work History
HOUSEKEEPING & LAUNDRY ADMINISTRATOR
Habtoor Grand Resort Autograph Collection, Dubai (356 rooms)
Dubai
11.2022 - Current
- Provides the Executive Housekeeper with administrational support and develop, implement and maintain administration systems and processes that assist in the smooth operation of the department
- Ensures that all filling systems are updated
- Forward administration works to departments concerned
- Prepare communication meeting agenda and presentation
- Keeps all Housekeeping records on day-to-day basis and prepares the monthly reports for the Department
- Responsible for daily allocation, duty roster & Manning distribution
- Ensure that guest requests are promptly attended to and makes follow up to assure such were complied
- Ensure guest room status is communicated to front office in a timely and efficient manner
- Ensuring laundry inventory stock is adequate as per PAR level of the hotel standard
- Assisting Executive Housekeeper in filling P&L and forecasting CARPEX annual budget of the department.
Acting Laundry Supervisor
Habtoor Grand Resort Autograph Collection, Dubai (356 rooms)
Dubai
06.2023 - 11.2023
- Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions
- Grew customer based and increased restaurant social media accounts by 19% through interactive promotions, engaging postings and contests
- Created and implemented staff health and safety standards compliance training program, achieving a score of 99% from the Board of Health
- Successfully redesigned existing inventory system, ordering and food storage practices, resulting in a 6% decrease in food waste and higher net profits.
ROOM ATTENDANT
Habtoor Grand Resort Autograph Collection, Dubai (356 ROOMS)
Dubai
03.2021 - 10.2022
- Wiped, dusted, and polished furniture
- Vacuumed carpets and deep cleaned stains
- Changed linens and restocked room supplies
- Cleaned bathrooms, made beds, and removed trash
- Restocked room, cart, and closet supplies
- Informed management of room damage, missing items, or supply needs
- Answered guest requests for additional supplies or special items
- Maintained common areas of inn, such as lift landing area, corridors, pantry area, entranceway, front desk area, and gift shop in neat, organized, and clean fashion.
CUSTOMER SUPPORT AGENT
INFLUX
03.2019 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Delivered Omni channel (email, calls, cam) support to clients
- Provided primary customer support to internal and external customers
- Cultivated customer loyalty, promoted repeat business and improved sales
- Diagnose and solve the customers’ problem.
DEBT COLLECTOR
QUEST HOLDINGS
08.2017 - 02.2019
- Handled manual and automatically dialed outbound calls
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Maintained high volume of calls and met targeted goals
- Entered client details and notes into system for interdepartmental access and review
- Processed debtor payments and updated accounts to reflect new balance.
SALES GROUP REPRESENTATIVE
IDEAL AGENCY
04.2016 - 07.2017
- Administered daily operations
- Participated in recruiting /training/staff development initiatives
- Working with the sales team to develop new and existing markets
- Writing accurate & informative sales reports & documentation
- Identifying customers’ complaints and needs to my employers.
Education
KENYA CERTIFICATE OF SECONDARY EDUCATION - undefined
ST. GONZAGA GONZA SECONDARY SCHOOL
01.2009 - 04.2013
KENYA CERTIFICATE OF PRIMARY EDUCATION - undefined
KABETE VET-LAB PRIMARY SCHOOL
01.2001 - 04.2008
Skills
Sanitization
Excellent interpersonal and communication skills
Budgeting and stock management
Excellent target and revenue management
Team player
Poised under pressure
Creative thinker
MS office / Opera PMS
Efficient multitasking
Timeline
Acting Laundry Supervisor
Habtoor Grand Resort Autograph Collection, Dubai (356 rooms)
06.2023 - 11.2023
HOUSEKEEPING & LAUNDRY ADMINISTRATOR
Habtoor Grand Resort Autograph Collection, Dubai (356 rooms)
11.2022 - Current
ROOM ATTENDANT
Habtoor Grand Resort Autograph Collection, Dubai (356 ROOMS)
03.2021 - 10.2022
CUSTOMER SUPPORT AGENT
INFLUX
03.2019 - 02.2020
DEBT COLLECTOR
QUEST HOLDINGS
08.2017 - 02.2019
SALES GROUP REPRESENTATIVE
IDEAL AGENCY
04.2016 - 07.2017
KENYA CERTIFICATE OF SECONDARY EDUCATION - undefined
ST. GONZAGA GONZA SECONDARY SCHOOL
01.2009 - 04.2013
KENYA CERTIFICATE OF PRIMARY EDUCATION - undefined
KABETE VET-LAB PRIMARY SCHOOL
01.2001 - 04.2008