Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Jumapili Collins

Sales/Information Technology/Logistics Assistant
Nairobi,30

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certifications

Work History

Operations Supervisor

USWAZI NETWORK CONNECTION
Nairobi, Nairobi City
02.2022 - Current
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
  • Negotiated with distributors to find quality products and best prices.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Tracked company equipment, tools and technology to manage inventory.
  • Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Sales Representative, Logistics Assistant

Mgas
Nairobi, Nairobi City
02.2021 - 02.2022
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Trained and mentored new sales representatives.
  • Generated, distributed and filed copies of all billing paperwork.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Developed and implemented sales strategies to increase profits.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Managed customer accounts to secure customer satisfaction and repeat business.

IT Technician

QUEENS STUDIOS
Nairobi, Nairobi City
05.2016 - 05.2020
  • Maintained office PCs, networks and mobile devices.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Monitored systems in operation and quickly troubleshot errors.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Linked computers to network and peripheral equipment.
  • Set up and maintained user accounts and client access.
  • Recommended new and replacement hardware and software purchases.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Performed troubleshooting to correct computer hardware and software malfunctions.

Education

Diploma - Graphic Design

Technical University of Mombasa
Mombasa
03.2013 - 12.2015

Skills

Logistics expertise

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Certification

Digital opportunity trust

Interests

Help companies grow

Customer satisfaction

Team work

Sales conversion

Timeline

Operations Supervisor

USWAZI NETWORK CONNECTION
02.2022 - Current

Sales Representative, Logistics Assistant

Mgas
02.2021 - 02.2022

IT Technician

QUEENS STUDIOS
05.2016 - 05.2020

Digital literacy and entrepreneurship program

04-2015

Diploma - Graphic Design

Technical University of Mombasa
03.2013 - 12.2015

Digital opportunity trust

02-2013
Jumapili CollinsSales/Information Technology/Logistics Assistant