JUMA O. VICTOR
NYANZA PROVINCE
Summary
A knowledgeable and dedicated Customer service professional with extensive experience in the Retail Industry. Solid team player with outgoing, positive demeanor and proven skills in established rapport with clients. Vast experience in developing and implementing trade marketing initiatives that drive brand growth, optimize market presence, and increase sales through effective collaboration with key stakeholders and partners. Ability to ensure proper alignment with overall brand objectives and contribute to the achievement of strategic business goals. Motivated to maintain customer satisfaction and contribute to company success. Innovative in leveraging extensive knowledge of products and services as Well as creating solutions for Customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Highly skilled Data Analyst with comprehensive experience in interpreting and analyzing complex data sets. Proficiency in statistical software, data mining, and predictive modeling techniques contributes to robust decision-making processes. Demonstrated ability to streamline operations by identifying trends and improving data reporting efficiency. Known for effectively translating technical information to multiple stakeholders for increased understanding and strategic planning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Data analyst/assistant sales manager
Santafe Supplies Limited
09.2016 - 05.2024
- Developing highly empathetic client relationships and earned reputation for exceeding service standard goals
- Developed the visibility of Santafe Supplies Limited portfolio in order to develop the business and brands in Lower Eastern
- Visited existing and prospective clients with clear business objectives
- Organized regular meetings with clients to follow up on trade marketing activities and to implement any necessary correctives actions
- Informed, trained and incentivize clients to develop prescription of East African Breweries Limited brands
- Managed & controlled the quality of execution of all EABL brand activations and promotions according to brands guidelines
- Regularly reported reliable data on all new accounts and providing analysis of the market to identify and follow opportunities for growth
- Generated weekly updates of clients’ database system and route plans adherence as per the distributor route plan
- Managing salesmen in the most professional manner and always operating with high level of integrity in alignment with EABL policy
- Ensured proper use and maintenance of company tools and properties (laptop, handsets and ETR portable machines)
- Identifying counterfeit products that can be sold within the distributor territory and report back
- Build brand advocacy within assigned territory through regular brand passion sessions and trainings of vehicle salesmen and stakeholders
- Ensured periodic market analysis and expansion of assigned territory to ensure no opportunity is lost
- Managed Key Accounts within assigned territories; ensure right stock holding, right product quality, and report and analyse weekly performance and competition activities
- Drove team revenue totals by bringing in over an average ksh137,000,000 pa in extra sales, with a gross average of ksh285,900,000 growth in sales from the year before
- Considering the global pandemic of 2020
- Increased sales revenue by implementing strategic marketing campaigns and promotional events
- Expanded the product selection to cater to diverse customer preferences and increase profitability
- Developed relationships with suppliers and negotiated favorable pricing and terms to improve profit margins
- Implemented inventory management strategies to reduce waste and optimize stock levels
- Led a successful team by providing training and guidance to enhance product knowledge and customer service skills
- Recognized as the best DMS data analyst in the Coast region
Accountant
County Government of Taita Taveta
Taita Taveta
01.2015 - 05.2016
- Overseeing and managing financial transactions, such as revenue collections and expenditures
- Maintaining accurate financial records and preparing financial reports
- Analyzing financial data and providing recommendations to improve fiscal efficiency
- Ensuring compliance with financial regulations and accounting standards
- Participating in budget preparation and monitoring budget performance
- Providing financial guidance and support to department heads and county officials
- Collaborating with auditors and assisting with audit processes
- Implemented financial controls that improve transparency and accountability
- Streamlined financial processes to increase efficiency and accuracy
- Successfully led financial audits with minimal findings or discrepancies
- Identified cost-saving opportunities and recommending budget adjustments
- Developed and implemented financial policies and procedures that align with best practices
- Played a key role in securing funding for crucial county projects and initiatives
- Built strong relationships with stakeholders and colleagues to foster a collaborative work environment
- Participated in action research aimed at enhancing food security and the socio-economic development of communities around Voi, Kenya
- Secured and managed technical, financial, sponsors and in-kind partners of the Students Associations Activities
- These activities included Environmental Conservation such as tree planting and clean up
Education
CERTIFICATE I DATA SCIENCE - CERTIFICATE I DATA SCIENCE
STRATHMORE UNIVERSITY
DATA SCIENCE04-2025
Bachelor of Commerce - Finance option
Jomo Kenyatta University of Agriculture & Technology (JKUAT)
01.2016
Certificate in Computer Applications -
Makenzi College of Professional Studies
03.2012
Kenya Certificate of Secondary Education -
Masosa Mixed Secondary School
01.2011
Kenya Certificate of Secondary Education -
Nyasore Primary School
01.2007
Skills
- Inventory management
- Vendor Negotiations
- Special Events
- Wine Tasting Events
- Customer service
- Staff education and training
- Money handling abilities
- Excellent Verbal and Written Communication
- POS systems expert
- Organization and Time management teams
- Microsoft applications Proficiency
- Professional telephone demeanor
- Sales Expertise
- Account management
- Interpersonal Communication
- Planning and Coordination
- Computer skills
- Leadership
- Critical thinking
- Marketing Expertise
References
Available on request
Certification
- Driving licence clas B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Spanish
Advanced (C1)
C1
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkInterests
Networking
Cycling
Hiking hiking
Timeline
Data analyst/assistant sales manager
Santafe Supplies Limited
09.2016 - 05.2024
Accountant
County Government of Taita Taveta
01.2015 - 05.2016
CERTIFICATE I DATA SCIENCE - CERTIFICATE I DATA SCIENCE
STRATHMORE UNIVERSITY
Bachelor of Commerce - Finance option
Jomo Kenyatta University of Agriculture & Technology (JKUAT)
Certificate in Computer Applications -
Makenzi College of Professional Studies
Kenya Certificate of Secondary Education -
Masosa Mixed Secondary School
Kenya Certificate of Secondary Education -
Nyasore Primary School
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