Summary
Overview
Work History
Education
Skills
Certification
References
Languages
References
Timeline
Generic
JUMA JAMAL MASOUD

JUMA JAMAL MASOUD

Mombasa

Summary

A dedicated and results-driven housekeeping professional with over 5 years of hands-on experience in hospitality environments, including luxury hotels and busy urban settings. Proven expertise in maintaining cleanliness, ensuring guest satisfaction, and upholding hygiene standards in compliance with international protocols. Adaptable, efficient, and physically fit, with a strong ability to work long hours and as part of multicultural teams. Seeking to bring excellent housekeeping and hospitality skills to a dynamic cruise ship environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Housekeeper

Hotel EnglishPoint, Mombasa
Mombasa
08.2022 - Current
  • Cleaned and maintained over 20 guest rooms daily, ensuring high standards of hygiene and presentation.
  • Replenished towels, linens, toiletries, and minibar items promptly and accurately.
  • Monitored and reported maintenance issues to ensure timely resolution.
  • Adhered strictly to health, safety, and sanitation guidelines.
  • Trained new housekeeping staff on cleaning protocols and customer service.
  • Managed guest requests efficiently and ensured satisfaction.
  • Maintained cleaning supplies inventory and requested replenishments.

Room Attendant

Clintons Hotel, Nairobi
Nairobi
04.2020 - 06.2022
  • Delivered exceptional housekeeping services in accordance with hotel policies.
  • Dusted, vacuumed, and sanitized guest rooms, bathrooms, and public areas.
  • Checked room appliances and reported defects to maintenance.
  • Ensured timely preparation of rooms for new arrivals.
  • Collaborated with front desk staff to ensure smooth guest transitions.
  • Handled guest complaints tactfully and professionally.
  • Promoted environmental sustainability by following waste management guidelines.

Store Keeper

Tai’s Coffee & Coffee, Nairobi
Nairobi
01.2019 - 03.2020
  • Received and inspected incoming stock for quantity and quality.
  • Organized storage areas to maximize space and accessibility.
  • Issued supplies and kept accurate stock records using manual logs.
  • Ensured proper labeling and rotation of products (FIFO method).
  • Monitored inventory levels and made timely reorders.
  • Maintained cleanliness and safety in storage areas.
  • Assisted with monthly inventory audits and reporting.

Education

Diploma - Catering & Accommodation Management

NIBS Technical College
01.2018

Kenya Certificate of Secondary Education (KCSE) -

Kyulu High School

Skills

  • Guest Room Servicing
  • Attention to Detail
  • Time Management
  • Interpersonal and Communication Skills
  • Knowledge of Cleaning Chemicals & Equipment
  • Multitasking in Fast-paced Environments
  • Team Collaboration
  • Inventory Management
  • Cultural Sensitivity and Adaptability
  • Room cleaning
  • Quality control
  • Safety compliance
  • Waste management
  • Guest relations

Certification

  • Seaman’s Book – Valid until 2028
  • Basic Housekeeping & Sanitation Training (Internal)
  • First Aid Awareness Workshop (Nairobi Hospitality Centre, 2021)

References

Available upon request.

Languages

Swahili
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Housekeeper

Hotel EnglishPoint, Mombasa
08.2022 - Current

Room Attendant

Clintons Hotel, Nairobi
04.2020 - 06.2022

Store Keeper

Tai’s Coffee & Coffee, Nairobi
01.2019 - 03.2020

Diploma - Catering & Accommodation Management

NIBS Technical College

Kenya Certificate of Secondary Education (KCSE) -

Kyulu High School

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JUMA JAMAL MASOUD