Jullie Gathiru
Key Account Manager / Sales Team Lead /Business Development /Sales Operations
Nairobi
Summary
Entrepreneurial sales leader offering 10 years of experience in acquiring and retaining high-value accounts and developing sales channels. Possessing exceptional multitasking skills, independent judgment and advanced expertise in growing networks, developing pricing strategies and optimizing vendor connections. Well-versed in territory building and solution development to promote customer satisfaction.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Key Account Manager
Jumia Kenya Ltd
Nairobi
11.2021 - 11.2022
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Managed and grew a portfolio of 10 strategic accounts in the healthcare sector resulting in a 15% revenue increase YoY.
- Built and maintained strong customer relationships with key stakeholders resulting in a 90% customer satisfaction rate.
- Developed and executed out-of-the-box initiatives to engage customers, resulting in a 25% increase in customer engagement.
- Identified upsell opportunities based on customer needs and pain points, resulting in a 10% increase in portfolio revenue.
- Negotiated contracts to guarantee great value for money to customers and sustainable profitability.
- Provided product education and presented consumption reports to customers through business reviews.
Senior Business Executive
Standard Media Group
Nairobi
05.2021 - 10.2021
- Developed in-depth knowledge of each client's business through research and regular on-site meetings.
- Developed strategy to combat increased competitive presence within territory.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Developed bottom-up forecasting plans for territory to address quarterly sales goal attainment for ads and VAS products
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Sales and Accounts Executive
G4S Kenya Ltd
Nairobi
12.2015 - 07.2020
- Managed a portfolio of 20 accounts in the Security Industry resulting in a 20% revenue increase YoY.
- Distributed sales information, business cards and promotional information to prospective customers.
- Developed accounts while establishing and maintaining long-term relationships with customers.
- Developed and maintained strong customer relationships with key stakeholders resulting in a 95% customer satisfaction rate.
- Identified upsell opportunities and successfully closed deals resulting in a 15% increase in portfolio revenue.
- Collaborated with product teams to drive change in products and services based on customer feedback.
- Managed the onboarding of new accounts and provided product education to increase usage.
- Negotiated contracts to guarantee great value for money to customers and sustainable profitability.
Sales Team Leader
Track and Trace Ltd
Nairobi
07.2014 - 07.2015
- Managed a team of 6 sales representatives and exceeded sales targets by 20% YoY.
- Identified and developed new business opportunities resulting in a 30% increase in revenue.
- Coached and trained sales representatives resulting in a 25% increase in their performance.
- Collaborated with product teams to develop and implement new sales strategies.
- Analyzed market trends and provided insights to the leadership team.
- Negotiated contracts and closed deals with key accounts.
- Increased the loyalty and satisfaction index of existing customers by 78% in 2015
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Refined team workflows to better capitalize on individual strengths and maximize market share.
Education
MBA - Marketing
University of Nairobi
Kenya 09.2014 - 12.2016
Bachelor of Commerce - Marketing
University of Nairobi
Kenya 10.2007 - 12.2012
CIM - Diploma - Marketing Digital Strategy
Simon Page College of Marketing
Nairobi, Kenya 07.2022 - Current
Skills
Key account management
Accomplishments
- Successful Contract Renegotiation
Successfully renegotiated a contract with a flagship company resulting in a 14% increase in revenue. - Product Launch
Led the successful launch of a new product, resulting in $1M in new revenue within the first year. - Top Performer Award
Recognized as top performer in sales team for exceeding revenue targets.
Timeline
CIM - Diploma - Marketing Digital Strategy
Simon Page College of Marketing
07.2022 - Current
Key Account Manager
Jumia Kenya Ltd
11.2021 - 11.2022
Senior Business Executive
Standard Media Group
05.2021 - 10.2021
Sales and Accounts Executive
G4S Kenya Ltd
12.2015 - 07.2020
MBA - Marketing
University of Nairobi
09.2014 - 12.2016
Sales Team Leader
Track and Trace Ltd
07.2014 - 07.2015
Bachelor of Commerce - Marketing
University of Nairobi
10.2007 - 12.2012
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