JULIUS LAGAT
Support Analyst
NAIROBI
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Postal Officer
Postal Corporation of Kenya
03.2013 - 01.2017
- Sorts and sequences items for delivery, delivers mail, parcels, documents and other items to customers' premises and mailboxes, loads and unloads mail conveyances
- Gained extensive knowledge in data entry, analysis, and reporting.
- Monitored inventory of postage stamps and made orders to replenish.
- Delivery of up to 150 packages a day on foot, serving minimum of 70 customers at the counters
- Enhanced customer experience through prompt assistance with inquiries or concerns regarding mail services.
- Sorted mail according to size, shape, and destination.
- Ensured safety of packages by proper handling, storage, and transportation procedures.
- Used computer systems to track packages and update client information.
- Weighed mail and computed pricing amounts.
Experiential Attachment
The Nairobi Hospital
02.2012 - 02.2013
- Preparation of purchase requisition orders and local purchase orders
- Managed time efficiently in order to complete all tasks within deadlines.
- I worked flexible hours across night, weekend, and holiday shifts.
- Expedition of purchase orders
- Consolidation of purchase requisition orders for the various user departments
- Clear understanding of stock Audit and Stock take procedure
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Preparation of tender documents
- Supplier price scheduling Issue and receipt of materials
Support Analyst
Postal Corporation of Kenya
Nairobi, Central
12.2017 - Current
- Provide maintenance and support needed to end users, provide training to the users, support with the onboarding of new staff and members, act as a second line of support for all technical support issues, conduct diagnostics to determine the nature of problems, provide technical support and perform repairs when possible to hardware, software, and equipment, provide support in video conferencing, provide training for the usage of Video conferencing rooms, support for IT equipment, provide support in user account management, password reset etc., provide support in all IT-related domains
- handling tickets, i.e opening, tracking & closing within stipulated timelines
- I have a good knowledge on these products: VMware & RedHat virtual server Monitoring tools
Education
Diploma in Purchasing & Supplies - Purchasing, Procurement, And Contracts Management
Kenya Institute of Development Studies
Nairobi, 30 01.2011 - 04.2012
Some College (No Degree) - High
Magereza High School
Eldoret, 44 01.2004 - 04.2007
Some College (No Degree) -
P.c.k
Skills
Technical Support
Reliability
Problem-solving abilities
Excellent Communication
Self Motivation
Adaptability
Interpersonal Skills
Team Collaboration
Team building
Analytical Thinking
References
- Alex Wachira, Manager Business Systems, awachira@posta.co.ke, 0736201379
- Collins Mburo, Assistant Manager Support Nairobi Region, cmburo@posta.co.ke, 0722919193
Timeline
Support Analyst
Postal Corporation of Kenya
12.2017 - Current
Postal Officer
Postal Corporation of Kenya
03.2013 - 01.2017
Experiential Attachment
The Nairobi Hospital
02.2012 - 02.2013
Diploma in Purchasing & Supplies - Purchasing, Procurement, And Contracts Management
Kenya Institute of Development Studies
01.2011 - 04.2012
Some College (No Degree) - High
Magereza High School
01.2004 - 04.2007
Some College (No Degree) -
P.c.k