Julius Irungu
Murigi
NAIROBI
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
Work History
Business Administrator
Mwaloni Business Ventures
10.2017 - 12.2023
- Lead design and review sessions with technical and business staff.
- Processed employee expense reports quickly to prevent delays in payouts.
- Improved operation procedure between IT provider and end-users.
- Observed all laws, regulations and other applicable obligations.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Developed improved recruiting methods to reduce turnover and build highly effective teams.
- 7 years of analyst experience.
- Developed monthly reports.
- Drove specification, scheduling, status and review processes.
- Oversaw process improvement initiatives.
- Developed strategic plans and initiatives.
- Facilitated fast-paced and dynamic entrepreneurial environment.
- Prepared operational and salary budgets.
- Reduced errors in accounting and financial reporting by modifying current processes.
ICT Intern
Kenya Power
09.2019 - 12.2019
- Collaborated with IT team members to assist in protocol development and offered consultation based on cross-functional knowledge.
- Crafted project research material to support the implementation of IT projects, aiding in the enhancement of information security measures.
- Provided assistance and support for team-based IT projects, ensuring timely delivery and effective collaboration.
- Responded to user calls and tickets regarding IT issues, promptly diagnosing and resolving technical problems or escalating complex issues to the appropriate teams for further action.
- Assisted in the deployment of service management tools and methodologies to enhance IT service delivery and incident resolution.
- Managed IT asset register and procurement processes for Kenya, maintaining accurate records and ensuring compliance with organizational policies and procedures.
- Cultivated strong relationships with IT suppliers, facilitating efficient procurement processes and resolving any issues or concerns raised by stakeholders.
- Provided timely monthly incident management reporting to the IT lead, highlighting key performance metrics and areas for improvement.
Education
Bachelor of Business Information Technology -
Jomo Kenyatta University of Agriculture Technology
Nairobi 04.2001 -
Skills
Data Recovery
Configuration Management
Networks
Information Systems
Project Management Experience
HTML
Data Analysis
Customer Support
SQL
Data-Driven Decision-Making
Competitive Analysis
Accomplishments
- Led a team in implementing ITIL-based service management practices, resulting in a 20% reduction in incident resolution time.
- Conducted user training sessions on new service management tools and processes to ensure smooth adoption and compliance.
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Increased number of resolved job tickets 25% over while at Kenya Power.
- Resolved product issue through consumer testing.
Timeline
ICT Intern
Kenya Power
09.2019 - 12.2019
Business Administrator
Mwaloni Business Ventures
10.2017 - 12.2023
Bachelor of Business Information Technology -
Jomo Kenyatta University of Agriculture Technology
04.2001 -