Juliet Wangeci Mwangi
Development Facilitator
Kiambu,Kenya
Summary
Experienced Proprietor with background handling all aspects of business operations. Gifted relationship-builder, communicator and problem-solver diligent about running day-to-day activities. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Proprietor
Ghala Delights
Kiambu, KBU
02.2023 - Current
- Increased customer satisfaction by providing personalized service and addressing clients' needs managed over 20 customer calls per day.
- Strategically led business expansion into new markets, resulting in increased revenue generation opportunities.
- Analyzed market trends to identify opportunities for expansion and diversification in industry.
- Assisted in recruiting, hiring and training of team members.
- Reduced employee turnover rate by creating positive work environment and implementing comprehensive training programs
Community Program Assistant
Association for Poverty Solutions Kenya
Kiambu, Kiambu
03.2021 - 12.2022
- Assisted in development of new initiatives to address specific community needs and concerns.
- Conducted regular assessments to evaluate program effectiveness and identify areas for improvement.
- Enhanced community engagement by organizing and executing various outreach programs.
- Built strong relationships with local organizations, fostering partnerships and increasing community involvement.
- Managed project budgets, ensuring proper allocation of funds for maximum impact on targeted communities.
Administration Manager
ICT Consultants Ltd.
02.2011 - 08.2014
- Maintained highly organized workspace that fostered productive work habits for all employees within office setting.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Ensured timely completion of tasks by effectively managing workloads and prioritizing tasks for administrative team.
- Organized, facilitated and participated in community service efforts
Secretary to the General Manager
Etec Supplies Ltd.
06.2004 - 11.2010
- Reviewed incoming correspondence for General Manager's attention, prioritizing urgent matters for swift resolution.
- Facilitated productive meetings by preparing agendas, taking minutes, and following up on action items assigned to attendees.
- Drafted professional documents such as memos, letters, and reports on behalf of General Manager with keen attention to detail.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Contributed to effective team management by maintaining open lines of communication with staff members across departments.
Education
Master of Arts - Community Development
Daystar University
Nairobi, Kenya 05.2023 - Current
Bachelor of Arts - Communications
Pan Africa Christian University
Nairobi, Kenya 05.2018 - 07.2022
Associate of Arts - Community Development
Premise College
Nairobi, Kenya 01.2012 - 11.2014
Skills
Planning and execution
undefinedCertification
Certificate of Completion in Resource Mobilization, Training
Achievements
- Currently a volunteer in the Youth Self-Awareness Program at Thresher Ministry.,
- Completed Truth Encounter Course which models Christian women to develop a godly character and equips them to influence their circles through coaching and leadership.
References
- Mr. Isaac Oyuga, Head of Communication Department, Pan Africa Christian University, isaac.oyuga@pacuniversity.ac.ke, +254 723 505489
- Rev. Cathy Mwangi, Founder, Threshers Ministry, cathykendi@yahoo.com, +254 725 083682
- Mr Robert Sunya, Technical Officer, Dutch-Sino Phase II, INBAR, robertsunya@yahoo.com, +254 724788564
Timeline
Master of Arts - Community Development
Daystar University
05.2023 - Current
Proprietor
Ghala Delights
02.2023 - Current
Community Program Assistant
Association for Poverty Solutions Kenya
03.2021 - 12.2022
Bachelor of Arts - Communications
Pan Africa Christian University
05.2018 - 07.2022
Associate of Arts - Community Development
Premise College
01.2012 - 11.2014
Administration Manager
ICT Consultants Ltd.
02.2011 - 08.2014
Secretary to the General Manager
Etec Supplies Ltd.
06.2004 - 11.2010
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