Juliet Wangari Ngugi
Nairobi
Summary
Resourceful professional with a Bachelor of Arts in Social Work and three years of experience in customer service, finance management, and community service. Skilled in conducting field assessments, preparing reports, and supporting sustainable development initiatives. Expertise in risk assessment, regulatory compliance, and public awareness campaigns, combined with strong interpersonal and analytical skills.
Overview
5
5
years of professional experience
Work History
Customer Support
CCI KENYA – Whatnot Inc
05.2025 - Current
- Ensuring data accuracy by following verification procedure to ensure that there is no fraud.
- Accurate dispositioning of calls and reporting.
- Ensuring that the customers make buying decisions armed with the right amount of accurate information.
- Identify when a customer is complaining and provide the best solution.
- Forwarding all filled claims to the appropriate department for handling and investigation.
Branch Manager
Fourth Generation Capital
04.2024 - 02.2025
- Ensured compliance with operational policies and regulatory standards.
- Conducted due diligence and risk assessments before approvals.
- Led branch operations and coordinated staff to meet performance targets.
- Strengthened client relationships and retention through stakeholder engagement.
- Implemented fraud prevention and accountability procedures.
- Promoted financial inclusion and responsible resource utilization among clients.
Loan Officer
Fourth Generation Capital
01.2023 - 03.2024
- Conducted field assessments of small businesses and livelihoods.
- Delivered community training on budgeting, planning, and sustainable resource use.
- Monitored utilization of funds through site visits and follow-ups.
- Collected and documented socio-economic data for decision-making.
- Supported outreach and community engagement activities.
Attaché
Child welfare society of Kenya
10.2021 - 02.2022
- Coordinated rapid response interventions with stakeholders to address community needs and enhance support services.
- Facilitated urgent discussions with stakeholders to organise timely response interventions.
- Conducted community fieldwork and assessments, engaging households to gather insights for programme development.
- Supported family empowerment and community resilience initiatives.
- Documented case studies and maintained comprehensive records and reports to support effective service delivery.
Education
Bachelors of Art - Social Works
The University of Nairobi
Kenya12-2022
Kenya Certificate of Secondary Education -
Senior Chief Koinange High School
11-2016
Skills
- Customer engagement
- Client relationship management
- Issue resolution
- Service quality assurance
- Customer feedback analysis
- Performance tracking
- Product knowledge sharing
- Product training
- Case documentation
- Compliance awareness
- Client retention strategies
- Microsoft Office Suite
Reference
- Prof. Gidraph Wairire, Sociology Chairman, The University of Nairobi, 254722851435
- Fabian Mungai, 254706904957, CWSK - Human Resource,
- Peter Malale, Founder, Badilisha Kenya Initiative, 254743707843
Timeline
Customer Support
CCI KENYA – Whatnot Inc
05.2025 - Current
Branch Manager
Fourth Generation Capital
04.2024 - 02.2025
Loan Officer
Fourth Generation Capital
01.2023 - 03.2024
Attaché
Child welfare society of Kenya
10.2021 - 02.2022
Bachelors of Art - Social Works
The University of Nairobi
Kenya Certificate of Secondary Education -
Senior Chief Koinange High School