Juliet Waithanji
Kiambu,Kenya
Summary
Driven Worker with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
19
19
years of professional experience
13
13
years of post-secondary education
Work History
Shop Attendant
Drinks R Us
Nairobi, Nairobi
08.2020 - 10.2022
- Organised displays to promote inventory and encourage customer purchases.
- Requested and checked customer IDs at checkout for age-restricted products.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Tagged products quickly and accurately with price tags and stickers.
- Handled and moved supplies between stores for restocking and storage.
- Carried out active selling from initial customer greeting.
- Reconciled financial accounts before and after shift for audit purposes.
- Boosted product sales by offering selection guidance to customers.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Cleaner
PI-SA Städ AB
Sickla Kanalgata 6, 120 67 Stockholm, Sweden
11.2017 - 10.2019
- Correctly used colour-coded equipment.
- Safely stored cleaning solutions, equipment and chemicals.
- Reported breakages to supervisor.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Communicated well with team across multiple locations.
- Restocked, refreshed and sanitised bathroom facilities.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Monitored cleaning supplies and ordered more when necessary.
- Worked quickly to complete cleaning within allotted timeframes.
- Made beds and changed sheets and pillow cases to hotel standards.
Sales Assistant
Jentar Investments Limited
Nairobi, Nairobi.
06.2014 - 09.2017
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Worked energetically to maintain efficient operations during peak trading hours.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Participated in staff meetings to develop strategies in selling.
Housekeeping Cleaner
Elite Hotel
Stockholm, Sweden
05.2013 - 02.2014
- Maintained flexible working patterns to best suit evolving customer needs.
- Vacuumed and steamed carpets, curtains and upholstered furniture.
- Swept, mopped, waxed and polished floors, delivering pristine finish.
- Maintained strong levels of client trust through honest communication and delivery of impeccable finish.
- Utilised expertise in deep-cleaning techniques, ensuring spotless results for ultimate client satisfaction.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Provided high-quality cleaning services on 12 rooms daily, working efficiently to meet timeframe demands.
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Meticulously vacuumed, dusted and tidied guest rooms.
- Delivered faultless cleanliness standards and exceptional guest care.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
Front Desk Receptionist
Barclays Africa Limited
Westlands, Nairobi.
11.2007 - 09.2012
- Scheduled meetings for internal personnel, partners and clients CFO Office.
- Performed administrative support tasks such as data entry, appointment scheduling and phone call screening.
- Transmitted digital and printed documents to customers by post or email.
- Processed and prepared documents, including memos, correspondence and travel vouchers.
- Greeted visitors upon arrival, verifying identity and booking appointments.
- Delivered front of house duties with warm and professional manner.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Resolved minor customer issues and requests for information, escalating complex problems to line manager.
- Assisted administrative staff with special projects using file management skills.
- Expertly handled complaints and recorded customer feedback to enhance guest experience.
Customer Service
Gawa Food Restaurant
Nairobi, Nairobi
03.2004 - 05.2006
- Handled food orders with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Adhered strictly to policies and procedures for continued restaurant compliance.
- Offered prompt solutions to maintain customer satisfaction.
- Managed high-volume customer orders simultaneously through effective multitasking.
- Worked cohesively with others to maintain team work.
Education
Diploma of Higher Education - Sales and Markerting
Vision Technical Institute
Nairobi, Kenya 09.2003 - 04.2005
Certificate of Higher Education - Information Technology
Shallom Information Centre Kenya.
Murang'a, Kenya 01.2003 - 04.2003
KCSE - High school
Nginda Girls Secondary School
Murang'a, Kenya 01.1999 - 10.2002
KCPE - Primary School
Nginda primary school
Murang'a, Kenya 01.1991 - 11.1998
Skills
Saleswoman
- Brand representation
- Accurate money handling
- Energetic self-starter
- Financial analysis
- B2C sales and service
- Outgoing and enthusiastic
- Customer retention
- Retail merchandising expertise
- Stock taking
- Superb time management
- Customer service oriented
Front Desk Receptionist
- Administrative support
- Issue handling
- Team collaboration
- Courier management
- Front office management
- Email and telephone decorum
- Microsoft Office
- Active listening
- Record-keeping and bookkeeping
- Attention to detail
- Data entry
- Customer service
Languages
English
Fluent
Swahili
Fluent
Swedish
Fluent
Kikuyu
Native
Timeline
Shop Attendant
Drinks R Us
08.2020 - 10.2022
Cleaner
PI-SA Städ AB
11.2017 - 10.2019
Sales Assistant
Jentar Investments Limited
06.2014 - 09.2017
Housekeeping Cleaner
Elite Hotel
05.2013 - 02.2014
Front Desk Receptionist
Barclays Africa Limited
11.2007 - 09.2012
Customer Service
Gawa Food Restaurant
03.2004 - 05.2006
Diploma of Higher Education - Sales and Markerting
Vision Technical Institute
09.2003 - 04.2005
Certificate of Higher Education - Information Technology
Shallom Information Centre Kenya.
01.2003 - 04.2003
KCSE - High school
Nginda Girls Secondary School
01.1999 - 10.2002
KCPE - Primary School
Nginda primary school
01.1991 - 11.1998
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