Juliet Silantoi Koikai
Summary
Self-motivated professional successful in seizing viable opportunities for business expansion and innovation. Background in increasing profits, reducing costs, and transforming customer service standards. Highly skilled communicator with exceptional facilitation abilities. Proficient in Microsoft Office applications. Excels in leadership roles, demonstrating excellent entrepreneurial skills as an Academy for Women Entrepreneurs alumni from the U.S exchange program.
Overview
9
9
years of professional experience
Work History
Business Founder & director
DAPDAPOI ENTERPRISES
01.2020 - Current
- Established a successful dairy business where I produce organic probiotic yoghurt and traditional sour milk by identifying market needs and developing innovative solutions.
- Navigated company through regulatory landscapes, ensuring compliance with all industry standards and laws like the Kenya Bureau of Standards and Kenya Dairy Board.
- Established and maintained strong relationships with customers, suppliers and strategic partners.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Managed financial, operational and human resources to optimize business performance.
- Analyzed the dairy industry trends and tracked competitor activities to inform decision making.
Customer Product Advisor
NIC Bank (Now NCBA)
09.2018 - 11.2019
- Contacted prospective clients to generate new loans, deposits, and business to achieve company production goals. Facilitated smooth account opening processes for new clients ensuring accurate documentation and efficient service delivery.
- Exceeded individual sales targets consistently by cross-selling various banking products and services, contributing significantly towards overall branch growth.
- Developed targeted marketing campaigns to increase product awareness among potential customers in specific industries and regions where we previously had no access.
- Collaborated with cross-functional teams to deliver high-quality products, ensuring seamless communication between departments.
- Monitored market trends to provide up-to-date information on investment opportunities for clients.
- Assisted in the management of risk by adhering to compliance policies and procedures when interacting with clients.
Executive Marketer
ADVENT MED AND DENT CARE
05.2018 - 08.2018
- Increased brand awareness by developing and implementing innovative marketing strategies.
- Conducted research to analyze customers' behavior and preferences for health centers.
- Wrote engaging and successful marketing, advertising, and website copy.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
Financial Advisor
BRITISH AMERICAN INSURANCE COMPANY
01.2016 - 04.2018
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Maintained high standards of customer service by building lasting relationships with clients using active listening and issue resolution.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary ie upselling & cross selling.
- Negotiated with insurance underwriters to obtain better coverage and improved rates as well as determine appropriate coverage options for clients.
Education
Advanced Diploma - Counseling and Psychology
Alison Education Company
Galway, Ireland 01.2022 - 2024.01
Academy for Women Entrepreneurs, U.S Exchange program - Entrepreneurship
Arizona State University's School of Global Management
Arizona 01.2023 - 2024.01
Bachelor's Degree in Commerce - Human resource management
Kenyatta University
Nairobi, Kenya 01.2011 - 2015.01
Diploma - Marketing, Advertising and Public Relations
Institute of Commercial Management
Hampshire, UK 01.2014 - 2015.01
Skills
Team leadership
Professional affiliation
Member of the Institute of Human Resource Management (IHRM) Kenya, No. 17362
Timeline
Academy for Women Entrepreneurs, U.S Exchange program - Entrepreneurship
Arizona State University's School of Global Management
01.2023 - 2024.01
Advanced Diploma - Counseling and Psychology
Alison Education Company
01.2022 - 2024.01
Business Founder & director
DAPDAPOI ENTERPRISES
01.2020 - Current
Customer Product Advisor
NIC Bank (Now NCBA)
09.2018 - 11.2019
Executive Marketer
ADVENT MED AND DENT CARE
05.2018 - 08.2018
Financial Advisor
BRITISH AMERICAN INSURANCE COMPANY
01.2016 - 04.2018
Diploma - Marketing, Advertising and Public Relations
Institute of Commercial Management
01.2014 - 2015.01
Bachelor's Degree in Commerce - Human resource management
Kenyatta University
01.2011 - 2015.01
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