Juliet Owino
General Virtual Assistant
Nairobi
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Virtual Assistant position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Executive
Online Rep Management
Nairobi, 002
02.2019 - 03.2023
- Developed working relationships with internal and external customers while assisting with account management duties.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Virtual Administrative Assistant
Online Tech
Nairobi, 002
05.2021 - 04.2023
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Organized and managed team tasks using Trello and Asana.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Web Development Manager
Online Stores
Nairobi, 002
09.2021 - 06.2022
- Worked flexible hours across night, weekend and holiday shifts.
- Developed user-oriented visuals and features using front-end languages to increase site traffic.
- Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
- Performed unit testing of web applications and troubleshot issues.
Research Analyst
Research Department
Nairobi, 002
08.2017 - 10.2019
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Stayed up-to-date with industry trends and developments to conduct relevant and valuable research.
- Participated in data mining activities to uncover insights from various sources.
- Implemented quality control protocols to enhance accuracy of data and research results.
Debt Collector Agent
Okash Tech
Nairobi, 002
12.2018 - 10.2019
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Education
Some College (No Degree) - ALX, Virtual Assistant Training Program
Africa's Online Learning
Nairobi, Kenya 07.2022 - 10.2022
Some College (No Degree) - Certificate of Online Freelancing
Samasource Online Training
Hurlingham, Nairobi 05.2016 - 09.2016
Some College (No Degree) - Hospitality
CAP Youth Empowerment Institute
Buruburu, 002 06.2014 - 09.2014
High School Diploma -
New Jogoo Road Girl's High School
Nairobi, 002 02.2010 - 11.2013
Skills
35 WPM typing speed
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Some College (No Degree) - ALX, Virtual Assistant Training Program
Africa's Online Learning
07.2022 - 10.2022
Web Development Manager
Online Stores
09.2021 - 06.2022
Virtual Administrative Assistant
Online Tech
05.2021 - 04.2023
Customer Service Executive
Online Rep Management
02.2019 - 03.2023
Debt Collector Agent
Okash Tech
12.2018 - 10.2019
Research Analyst
Research Department
08.2017 - 10.2019
Some College (No Degree) - Certificate of Online Freelancing
Samasource Online Training
05.2016 - 09.2016
Some College (No Degree) - Hospitality
CAP Youth Empowerment Institute
06.2014 - 09.2014
High School Diploma -
New Jogoo Road Girl's High School
02.2010 - 11.2013
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