Juliet Owino
General Virtual Assistant
Nairobi
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Virtual Assistant position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Executive
Online Rep Management
Nairobi, 002
02.2019 - 03.2023
- Developed working relationships with internal and external customers while assisting with account management duties.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Virtual Administrative Assistant
Online Tech
Nairobi, 002
05.2021 - 04.2023
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Organized and managed team tasks using Trello and Asana.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Web Development Manager
Online Stores
Nairobi, 002
09.2021 - 06.2022
- Worked flexible hours across night, weekend and holiday shifts.
- Developed user-oriented visuals and features using front-end languages to increase site traffic.
- Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
- Performed unit testing of web applications and troubleshot issues.
Research Analyst
Research Department
Nairobi, 002
08.2017 - 10.2019
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Stayed up-to-date with industry trends and developments to conduct relevant and valuable research.
- Participated in data mining activities to uncover insights from various sources.
- Implemented quality control protocols to enhance accuracy of data and research results.
Debt Collector Agent
Okash Tech
Nairobi, 002
12.2018 - 10.2019
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Education
Some College (No Degree) - ALX, Virtual Assistant Training Program
Africa's Online Learning
Nairobi, Kenya 07.2022 - 10.2022
Some College (No Degree) - Certificate of Online Freelancing
Samasource Online Training
Hurlingham, Nairobi 05.2016 - 09.2016
Some College (No Degree) - Hospitality
CAP Youth Empowerment Institute
Buruburu, 002 06.2014 - 09.2014
High School Diploma -
New Jogoo Road Girl's High School
Nairobi, 002 02.2010 - 11.2013
Skills
35 WPM typing speed
Customer relations and communications
Administrative support
Scheduling and calendar management
Customer service expert
Superior organizational skills
Google Workspace
Research and analysis
Inventory and supply management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Some College (No Degree) - ALX, Virtual Assistant Training Program
Africa's Online Learning
07.2022 - 10.2022
Web Development Manager
Online Stores
09.2021 - 06.2022
Virtual Administrative Assistant
Online Tech
05.2021 - 04.2023
Customer Service Executive
Online Rep Management
02.2019 - 03.2023
Debt Collector Agent
Okash Tech
12.2018 - 10.2019
Research Analyst
Research Department
08.2017 - 10.2019
Some College (No Degree) - Certificate of Online Freelancing
Samasource Online Training
05.2016 - 09.2016
Some College (No Degree) - Hospitality
CAP Youth Empowerment Institute
06.2014 - 09.2014
High School Diploma -
New Jogoo Road Girl's High School
02.2010 - 11.2013