Juliet Gakinya
Customer Service
Nairobi
Summary
Five years of experience in customer service, administration, sales and service industry. Six customer care, and service-related jobs in highly competitive organizations. Significant experience with online marketing and service delivery. Proficient in communication, organization and multitasking. Proficient in computing skills and specialized software (e.g., Office 365,Google workspace,CRM, POS system).
Overview
3
3
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Service
Istikbal Furniture
2021.07 - 2022.10
- Oversee a team of sales/ service personnel
- Follow communication guidelines, policies and procedures
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints
- Conducting training for sales and service staff
- Strategized a new system for following up with potential clients in an efficient and effective manner
- Performed numerous administrative tasks as necessary, including scheduling meetings and travel, working with external vendors, interacting with visitors, and answering phone calls and emails from customers.
Personal Assistant and Receptionist
Oak Place Training and Conference Center
2021.02 - 2021.07
- Cordial reception of guests
- Organizing meetings, booking appointments and events (including banqueting)
- Handling customer complaints and ensuring quality service delivery
- Collecting feedback on our customers' experience with our products and services
- Supervising and training interns
- Report writing and presentation.
Service
A&L Hotel Machakos
2020.07 - 2020.12
- Taking and executing customer orders
- Organizing small events (e.g., birthday parties)
- Ensuring compliance with hygiene standards
Service
Villa Rosa Kempinski
2018.02 - 2019.02
- Offering customer service and ensuring customer satisfaction.
Tour Guide
Nairobi National Museum
2016.01 - 2016.04
- Cordial reception of guests
- Briefing guests on expectations, experience, and safety protocols
- Tour guiding guests in the museum galleries
Education
Bachelor of Science - Tourism Management
Maasai Mara University
2013.01 - 2017.01
Certificate in entrepreneurship, ICT and Life Skills - undefined
WEMA Center
Kenya Certificate of Secondary Education - undefined
Moi Girls’ School
2008.01 - 2011.01
Skills
undefined
Affiliations
ALX Africa 2022: Virtual Assistant training
Villa Rosa Kempinski banqueting academy 2018: Event organizing and banqueting.
Timeline
Customer Service
Istikbal Furniture
2021.07 - 2022.10
Personal Assistant and Receptionist
Oak Place Training and Conference Center
2021.02 - 2021.07
Service
A&L Hotel Machakos
2020.07 - 2020.12
Service
Villa Rosa Kempinski
2018.02 - 2019.02
Tour Guide
Nairobi National Museum
2016.01 - 2016.04
Bachelor of Science - Tourism Management
Maasai Mara University
2013.01 - 2017.01
Kenya Certificate of Secondary Education - undefined
Moi Girls’ School
2008.01 - 2011.01
Certificate in entrepreneurship, ICT and Life Skills - undefined
WEMA Center
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