Juliana Litanda
Receptionist
Mombasa ,None
Summary
Skilled Front Desk Receptionist with a proven track record at Neptune Hotels, adapt in verbal and written communication and bookkeeping. Excelled in creating a welcoming environment through efficient check-in processes and maintaining confidentiality. Demonstrated exceptional problem-solving skills, enhancing customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Front Desk Receptionist Telephone Operator,ReservationitsCashier
Neptune Hotels
08.2009 - 08.2014
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Front Desk Receptionist
Nautilus Hotel
08.2009 - 08.2014
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Collected room deposits, fees, and payments.
Front Desk Receptionist
IFS INTERNATIONAL
12.2020 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
High School Diploma - Hospitality
Diani Secondary School
Diani12.2007
Skills
Verbal and written communication
Bookkeeping
Expense reporting
Problem-solving skills
Customer service
Front office management
Cash handling
Telephone etiquette
Timeline
Front Desk Receptionist
IFS INTERNATIONAL
12.2020 - 12.2023
Front Desk Receptionist Telephone Operator,ReservationitsCashier
Neptune Hotels
08.2009 - 08.2014
Front Desk Receptionist
Nautilus Hotel
08.2009 - 08.2014
High School Diploma - Hospitality
Diani Secondary School