JULIA WAITHIRA MBURU
Sales/Customer Service Professional
Nairobi
Summary
Highly dedicated and outstanding professional with over 10 year's diverse experience in customer service, sales process, Marketing and pre sales process with customers. Possesses commercial awareness, outstanding sales, communication and strategic thinking skills. I believe strongly in hard work, personal commitment, and faithfulness as my guiding attributes in all my undertakings. Seeking to position myself in a thriving, growing organization, this will give an opportunity to diversify my skills proactively and to exceed organization goals. I will add value to the organization through utilization of my superior knowledge and vast experience
Overview
13
13
years of professional experience
Work History
Sales Manager's Assistant
NIRIG International Limited
01.2023 - Current
- Organize and prioritize workflow, ensure completion of projects, and follow up on action items
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Sales Executive/Customer Service
Odds & Ends
01.2019 - 01.2023
- Greet and direct customers
- Provide accurate information
- Answer customers' questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing
- Cross-sell products
- Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
- Inform customers about discounts and special offers
- Provide customer feedback to the store manager
- Stay up-to-date with new products/services
Lead Generator
ABSA Bank Nakuru
01.2016 - 01.2020
- Marketing of Loans, credit cards, general and life insurance
- Processing of applications for the above
- Bank accounts opening for clients and deposit mobilisation
- Interpersonal and teamwork skills
- Customer relations
- Marketing with interconnected computer systems
- Communication skills
- Managing tight deadlines
Loan Officer
SMEP
01.2012 - 01.2016
- Process, appraise and recommend loan applications
- Offer financial advisory services to clients
- Assisting the branch manager in running the branch
- Appraise and fund individual clients and private institutions
- Monitor and maintain quality loan portfolio
- Ensure timely and proper credit administration and loan recovery
Education
Diploma - Marketing and Finance
Mount Kenya University
Bachelor Of Administration - Management And Leadership
Management University of Africa
Nairobi-KenyaSkills
Excellent Communication
Strategic Thinking
Negotiation
Motivated attitude
Customer service oriented
Strong Networking skills
Client Relationship
Good Analytical
Attention to detail
Sales & Marketing
Business administration
Customer and client relations
Writing reports
Office management
Competenciesandskills
- Excellent Communication
- Strategic Thinking
- Negotiation
- Motivated attitude
- Customer service oriented
- Strong Networking skills
- Client Relationship
- Good Analytical
- Attention to detail
- Sales & Marketing
Timeline
Sales Manager's Assistant
NIRIG International Limited
01.2023 - Current
Sales Executive/Customer Service
Odds & Ends
01.2019 - 01.2023
Lead Generator
ABSA Bank Nakuru
01.2016 - 01.2020
Loan Officer
SMEP
01.2012 - 01.2016
Diploma - Marketing and Finance
Mount Kenya University
Bachelor Of Administration - Management And Leadership
Management University of Africa