JUDY WAMBUI KIMANI
REVENUE OFFICER 1
Mombasa, Mombasa District
Summary
Dynamic and results-driven professional with extensive experience at Kenya Revenue Authority, excelling in operational efficiency and stakeholder collaboration. Proven problem-solver with a keen attention to detail, successfully streamlining verification processes and enhancing customer satisfaction. Adept at multitasking and fostering teamwork, consistently achieving revenue targets and improving service delivery.
Overview
20
20
years of professional experience
3
3
Certifications
Work History
BOND OFFICER - TRANSIT TEA SHEDS
KENYA REVENUE AUTHORITY
06.2021 - Current
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Mentored junior officers, providing guidance and support to foster professional development and career progression.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with Stakeholders to deliver timely and cost-effective supply of services.
- Devised and implemented processes and procedures to streamline operations.
VERIFICATION OFFICER - CUSTOMS FACILITATION CENTRE
KENYA REVENUE AUTHORITY
03.2020 - 06.2021
- Consistently met and exceeded the Stations revenue performance targets, showcasing dedication to high-quality work output.
- Managed multiple tasks simultaneously while maintaining focus on deadlines and deliverables.
- Increased accuracy in verification processes by implementing thorough checks and attention to detail.
- Assisted colleagues when needed, demonstrating flexibility and adaptability within a fast-paced work environment.
- Developed strong relationships with clients by consistently delivering reliable results within expected time frames.
- Provided excellent customer service by promptly addressing inquiries and resolving any issues that arose during the verification process.
- Communicated effectively with various departments for smooth coordination during verification processes.
- Streamlined the verification process for faster turnaround times, resulting in client satisfaction.
- Assisted in the development of new verification strategies, contributing to a more robust system.
- Ensured compliance with industry regulations by staying informed about changing guidelines and updates within the field of verification services.
- Maintained strict confidentiality of sensitive client information, adhering to company policies and regulations.
- Contributed to a positive work environment by proactively addressing conflicts and fostering collaboration among team members.
- Participated in ongoing training sessions, continuously improving knowledge and skills relevant to the role.
- Collaborated with team members to improve overall efficiency and effectiveness of verification procedures.
VERIFICATION OFFICER - G SECTION
KENYA REVENUE AUTHORITY
08.2018 - 05.2021
- Consistently met and exceeded the Departments performance revenue targets, showcasing dedication to high-quality work output.
- Ensured compliance with industry regulations by staying informed about changing guidelines and updates within the field of verification.
- Contributed to a positive work environment by proactively addressing conflicts and fostering collaboration among team members.
- Collaborated with team members to improve overall efficiency and effectiveness of verification procedures.
- Maintained strict confidentiality of sensitive client information, adhering to company policies and regulations.
- Demonstrated exceptional problem-solving skills when faced with challenges during the verification process, ultimately achieving successful outcomes.
- Increased accuracy in verification processes by implementing thorough checks and attention to detail.
- Provided excellent customer service by promptly addressing inquiries and resolving any issues that arose during the verification process.
- Communicated effectively with various departments for smooth coordination during verification processes.
- Streamlined the verification process for faster turnaround times, resulting in client satisfaction.
- Participated in ongoing training sessions, continuously improving knowledge and skills relevant to the role.
- Assisted in the development of new verification strategies, contributing to a more robust system.
- Developed strong relationships with clients by consistently delivering reliable results within expected time frames.
- Assisted colleagues when needed, demonstrating flexibility and adaptability within a fast-paced work environment.
- Ensured compliance with industry regulations by staying informed about changing guidelines and updates within the field of verification services.
- Managed multiple tasks simultaneously while maintaining focus on deadlines and deliverables.
VERIFICATION OFFICER - AUTOPORT CFS
KENYA REVENUE AUTHORITY
05.2016 - 08.2018
- Consistently met and exceeded the departments revenue performance targets, showcasing dedication to high-quality work output.
- Ensured compliance with industry regulations by staying informed about changing guidelines and updates within the field of verification services.
- Improved overall operational efficiency by identifying areas for process improvement and suggesting actionable solutions to management.
- Participated in ongoing training sessions, continuously improving knowledge and skills relevant to the role.
- Streamlined the verification process for faster turnaround times, resulting in client satisfaction.
- Contributed to a positive work environment by proactively addressing conflicts and fostering collaboration among team members.
- Communicated effectively with various departments for smooth coordination during verification processes.
- Provided excellent customer service by promptly addressing inquiries and resolving any issues that arose during the verification process.
- Increased accuracy in verification processes by implementing thorough checks and attention to detail.
- Developed strong relationships with clients by consistently delivering reliable results within expected time frames.
- Demonstrated exceptional problem-solving skills when faced with challenges during the verification process, ultimately achieving successful outcomes.
- Assisted colleagues when needed, demonstrating flexibility and adaptability within a fast-paced work environment.
VERIFICATION OFFICER - MOMBASA INLAND CARGO TERMIN
KENYA REVENUE AUTHORITY
09.2012 - 05.2016
- Consistently met or exceeded performance metrics, showcasing dedication to high-quality work output.
- Supported management in maintaining accurate records, ensuring timely completion of all required documentation.
- Reduced discrepancies in data through diligent cross-referencing of information sources.
- Conducted extensive database searches to verify applicant credentials, upholding organizational standards for accuracy and completeness.
- Demonstrated exceptional problem-solving skills when faced with challenges during the verification process, ultimately achieving successful outcomes.
- Increased accuracy in verification processes by implementing thorough checks and attention to detail.
- Assisted in the development of new verification strategies, contributing to a more robust system.
- Streamlined the verification process for faster turnaround times, resulting in client satisfaction.
- Communicated effectively with various departments for smooth coordination during verification processes.
- Provided excellent customer service by promptly addressing inquiries and resolving any issues that arose during the verification process.
- Developed strong relationships with clients by consistently delivering reliable results within expected time frames.
- Assisted colleagues when needed, demonstrating flexibility and adaptability within a fast-paced work environment.
- Contributed to a positive work environment by proactively addressing conflicts and fostering collaboration among team members.
- Collaborated with team members to improve overall efficiency and effectiveness of verification procedures.
- Ensured compliance with industry regulations by staying informed about changing guidelines and updates within the field of verification services.
- Participated in ongoing training sessions, continuously improving knowledge and skills relevant to the role.
VERIFICATION OFFICER - BOSS FREIGHT TERMINAL LTD
KENYA REVENUE AUTHORITY
04.2009 - 09.2011
- Consistently met and exceeded performance revenue targets, showcasing dedication to high-quality work output.
- Demonstrated exceptional problem-solving skills when faced with challenges during the verification process, ultimately achieving successful outcomes.
- Increased accuracy in verification processes by implementing thorough checks and attention to detail.
- Assisted in the development of new verification strategies, contributing to a more robust system.
- Streamlined the verification process for faster turnaround times, resulting in client satisfaction.
- Communicated effectively with various departments for smooth coordination during verification processes.
- Provided excellent customer service by promptly addressing inquiries and resolving any issues that arose during the verification process.
- Developed strong relationships with clients by consistently delivering reliable results within expected time frames.
- Assisted colleagues when needed, demonstrating flexibility and adaptability within a fast-paced work environment.
- Contributed to a positive work environment by proactively addressing conflicts and fostering collaboration among team members.
- Collaborated with team members to improve overall efficiency and effectiveness of verification procedures.
- Ensured compliance with industry regulations by staying informed about changing guidelines and updates within the field of verification services.
- Participated in ongoing training sessions, continuously improving knowledge and skills relevant to the role.
STATION MANAGER - WILSON AIRPORT NAIROBI
KENYA REVENUE AUTHORITY
07.2006 - 09.2007
- Administration and organization of the 17 staff at the station.
- Checked and reported to the SAC - JKIA on the daily revenue collection of Air Passenger Service Charge (APSC) and Air Navigation Service Charge (ANSC).
- Ensured flight plans and passenger manifests were processed and filed on a daily basis.
- Revenue mobilization thru counterchecking of export and import goods passing thru the airport against the entries.
- Representing the Commissioner of Customs during official meetings with external stakeholders at the airport.
- Improved station efficiency by implementing new operational strategies and streamlining processes.
- Reduced operating costs through effective budgeting and expense management.
- Streamlined communications between departments to improve overall efficiency within the station environment.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Collaborated with regional management to align station objectives with company goals.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Boosted customer satisfaction ratings by consistently delivering high-quality services and resolving complaints in a timely manner.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Education
CUSTOMS AND TAX ADMINISTRATION - GRADUATE TRAINEE
KENYA SCHOOL OF REVENUE ADMINISTRATION
MOMBASA11-2005
Bachelor of Arts - Anthropology
UNIVERSITY OF NAIROBI
NAIROBI 04.2001 -
Skills
Work coordination
Reporting and documentation
Teamwork and collaboration
Time management
Multitasking Abilities
Problem-solving abilities
Decision-making
Attention to detail
Adaptability and flexibility
Excellent communication
Certification
CUSTOMS VALUATION TRAINING
Timeline
CUSTOMS VALUATION TRAINING
08-2024
BOND OFFICER - TRANSIT TEA SHEDS
KENYA REVENUE AUTHORITY
06.2021 - Current
RISK MANAGEMENT TRAINING
10-2020
VERIFICATION OFFICER - CUSTOMS FACILITATION CENTRE
KENYA REVENUE AUTHORITY
03.2020 - 06.2021
CFS OPERATIONS REFRESHER COURSE
03-2019
VERIFICATION OFFICER - G SECTION
KENYA REVENUE AUTHORITY
08.2018 - 05.2021
VERIFICATION OFFICER - AUTOPORT CFS
KENYA REVENUE AUTHORITY
05.2016 - 08.2018
VERIFICATION OFFICER - MOMBASA INLAND CARGO TERMIN
KENYA REVENUE AUTHORITY
09.2012 - 05.2016
VERIFICATION OFFICER - BOSS FREIGHT TERMINAL LTD
KENYA REVENUE AUTHORITY
04.2009 - 09.2011
STATION MANAGER - WILSON AIRPORT NAIROBI
KENYA REVENUE AUTHORITY
07.2006 - 09.2007
Bachelor of Arts - Anthropology
UNIVERSITY OF NAIROBI
04.2001 -
CUSTOMS AND TAX ADMINISTRATION - GRADUATE TRAINEE
KENYA SCHOOL OF REVENUE ADMINISTRATION