Judy Maina
Administration and Client Relations
Nairobi
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Administrative Assistant
Issa & Company Advocates
Nairobi
7 2021 - 08.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Client Relations and Admin Assistant
Igeria & Ngugi Advocates
Nairobi
01.2019 - 12.2020
- Screened or answered email messages to support consistent and timely communication
- Prepared and edited documents, reports, and presentations to optimize accuracy of key data and insights
- Accepted deliveries and registered mail in line with prescribed legal and ethical guidelines
- Organized and maintained physical and digital files to foster easy retrieval and confidentiality of sensitive information
- Maintained case files in hard copy and electronic file format
- Provided litigation secretarial support for staff attorneys and worked collaboratively with internal department units
- Produced standard legal documents with templates and proofread prepared materials before distribution
- Drafted and proofread pleadings and discovery response documents
- Collected and assembled materials, exhibits and documents for court appearances, meetings and hearings
- Scheduled attorneys' appointments with individuals such as clients and witnesses
- Coordinated efficient travel for attorneys involved in case business, arranging all their transportation and accommodations
- Helped clients and attorneys complete important forms like accident reports and trial requests
- Proofread legal documents for submission to courts, other attorneys and clients
- Received and placed telephone calls to various stakeholders in ongoing proceedings.
Junior Associate Call Centre
Emirates National Bank Of Dubai
Dubai
06.2018 - 12.2018
- Embodied company mission and values through honesty, integrity and high-quality performance
- Completed quarterly tactical plans to effectively grow banking center customer base and profits
- Developed and maintained strong client relationships, resulting in high client retention rate
- Supported finance team by performing simple accounting tasks and generating reports
- Promoted bank through community involvement and leveraged contacts to create pipeline of new business opportunities
- Utilized strong problem-solving abilities to identify and resolve complex accounting issues
- Collaborated effectively with cross-functional teams to streamline processes and improve operational efficiency
- Remained calm, composed and polite to deescalate aggressive customer behavior.
Help Desk and Field Support Engineer
Access Kenya Group
Nairobi
01.2010 - 04.2014
- Evaluated device performance using specific conditions and configurations to optimize tests and hardware designs
- Assessed complex design features to pinpoint potential flaws, compatibility and compliance issues before mass production
- Developed and advanced emerging technologies to build upon new product and business opportunities
- Developed basic to moderately complex hardware design features and components that followed product development roadmaps for co-operates
- Configuring Mail Transfer agents including Mdeamon, MS Exchange
- Configuring and troubleshooting Virtual Private Networks, Border Gateway Protocol and Multi-Protocol Label Switching
- Laid down standards, processes & procedures within the helpdesk and on site
- Ensured and maintained the highest level of customer service to both internal and external clients
- Kept equipment operational by following established procedures; reporting malfunctions
- Documents repair and resolution of customer issues in CRM system
- Reviewed customer reports and documentation and inspected malfunctioning products to determine problem nature and scope
- Provided 24/7 coverage to customers within 24 hours of notification.
ICT Intern
Amref Kenya
Nairobi
01.2009 - 12.2009
- Conducted reviews of research literature to synthesize findings
- Processed correspondence, documents, and reports to support clerical staff
- Participated in meetings and conferences as assigned by team leader
- Assisted with data backups and offsite backup storage
- + Did data entry of stocks systems and statistical data entry (SPSS 10/12)
- Provided end user support, online support and help desk functions
- Installed and configured Software and Hardware Troubleshot the AMREF Local Area Network.
Education
Diploma - Information Technology
Jomo Kenyatta University of Agriculture And Tech
01.2024 - 12.2024
High School Diploma -
Kabare Girls High School - Kabare
02.2024 - 11.2024
Skills
Records administration ; Project management; Data management
Billing and coding; Social Media and Marketing; Report Writing
Ms Office;Client relations and Retention; Collaboration
Research; Verbal and written communication
Accomplishments
- 2019: On joining Igeria and Ngugi advocates to lead and start up the new Customer Service department, I held an internal training to showcase and train internal staff on customer centricity as part of business model that would increase positive feedback and review of the law Firm ensuring productive business continuity, referrals and revenue generation, that produced great results in the way internal staff handled client complaints and clients' positive feedback.
- 2019: Developed and spearheaded the editing and revamping of Igeria and Ngugi Advocates website and social media to create engagement and a one stop shop on social media as the Client Relations head.
- 2019: Lead in the publicizing and publishing of Igeria and Ngugi Advocates on Print media i.e Business Daily, IFLR1000, Chambers organizing that was a first for the Law Firm and taking the lead in interview organization and co-ordination and proof reading of print material.
- 2013: I was actively involved in the seamless deployment of a multi-protocol label switching solution for a large Medical Centre that interlinked several of its branches thereby facilitating data transfer/ access between the branches in order to accelerate the speed of business transactions and improving on security, quality of service, and redundancy.
Languages
English, Swahili
Native language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkGig WorkPart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureHealthcare benefitsPersonal development programsWork-life balanceTeam Building / Company RetreatsPaid sick leavePaid time offInterests
Philanthopy
Travelling
Music
Timeline
High School Diploma -
Kabare Girls High School - Kabare
02.2024 - 11.2024
Diploma - Information Technology
Jomo Kenyatta University of Agriculture And Tech
01.2024 - 12.2024
Client Relations and Admin Assistant
Igeria & Ngugi Advocates
01.2019 - 12.2020
Junior Associate Call Centre
Emirates National Bank Of Dubai
06.2018 - 12.2018
Help Desk and Field Support Engineer
Access Kenya Group
01.2010 - 04.2014
ICT Intern
Amref Kenya
01.2009 - 12.2009
Administrative Assistant
Issa & Company Advocates
7 2021 - 08.2024