Judy Nyawira Waweru
Summary
I am a tourism and hospitality graduate seeking a position that will enable me to exercise my skills, grow professionally, and also contribute greatly to an organization. Qualified with strong interpersonal, management, and organizational skills, excellent oral and written communication skills, problem-solving abilities, and the ability to efficiently and effectively work with hotel systems such as Opera PMS, as well as the ability to offer outstanding customer service.
Overview
9
9
years of professional experience
Work History
Front Office Supervisor
Maanzoni Lodge Limited
MACHAKOS - Athi River
12.2022 - Current
- Ensuring smooth flow of service to guests in all front office operations.
- Oversaw inventory management of front office supplies and materials.
- Handling group and V.I.P guests at check-ins and check-outs as per the company policy.
- Knowledge of the hotels' accommodation rack rates, discounted rates and packages so as to effectively sell to guests when also assisting the reservations team when taking bookings.
- Upselling and marketing of the hotel services to our guests.
- Being a rereliable and reliable link between the management and the front office staff.
- Understanding guests' needs so as to provide the ultimate solution and also communicating their needs to the relevant heads of departments to ensure maximum guest satisfaction.
- Handling guests' complaints, challenges and compliments as soon as they arise.
- Guest room allocations and ensuring all reservations are updated accordingly as per the guests' booking needs and preferences.
- Conducting front office trainings and also having a proper front office attendance report.
Tourism and Cultural Officer Intern
County Government of Nyeri
11.2020 - 11.2021
- Prepared tourist information and resources to enhance visitor experience.
- Rehabilitated and promoted tourist sites in Nyeri County to attract more visitors.
- Assessed local tourism opportunities for community engagement and economic benefit.
- Authored reports, business plans, and work plans to guide tourism initiatives.
- Delivered presentations to stakeholders on tourism development strategies.
- Organized cultural festivals and events to celebrate local heritage and boost tourism.
Internship (Tour Guide and Cashier)
Karen Blixen Museum
Naitribi - Karen
01.2017 - 05.2017
- Welcomed guests to museum, ensuring comfort and engagement throughout visit.
- Narrated history of Karen Blixen and Karen Blixen Museum to enhance visitor experience.
- Showed museum surroundings, highlighting key features and attractions.
- Addressed guest inquiries, suggestions, and comments effectively.
- Processed visitor payments and issued accurate receipts in a timely manner.
Education
Supervisory Skills Development - Supervisory Skills Development
Kenya Institute of Management
Machakos , Kenya 10.2025 - 01.2026
Business Development and Customer Experience Skills -
Propel Outsourcing Company
02.2025
Bachelor of Arts - Tourism and Hospitality Studies
Dedan Kimathi University of Technology
04.2018
Skills
- Customer service
- Shift scheduling
- Communication skills
- Inventory management
- Daily shift oversight
- Property management systems
- Conflict management
- Team management
- Front desk operations
- Staff training and development
Websites
Hobbies and Interests
New experiences
References
Doreen Mutua, Front Office Manager, Maanzoni Lodge, 0780224986
Timeline
Supervisory Skills Development - Supervisory Skills Development
Kenya Institute of Management
10.2025 - 01.2026
Front Office Supervisor
Maanzoni Lodge Limited
12.2022 - Current
Tourism and Cultural Officer Intern
County Government of Nyeri
11.2020 - 11.2021
Internship (Tour Guide and Cashier)
Karen Blixen Museum
01.2017 - 05.2017
Business Development and Customer Experience Skills -
Propel Outsourcing Company
Bachelor of Arts - Tourism and Hospitality Studies
Dedan Kimathi University of Technology