Judy Mutheu Muasa

• Coordinated executive schedules, optimizing time management and prioritization of tasks.
• Prepared comprehensive reports and presentations, ensuring clarity and alignment with strategic goals.
• Managed communication between executives and stakeholders, fostering strong professional relationships.
• Streamlined office operations by implementing new organizational systems and procedures.
• Oversaw travel arrangements, negotiating rates to ensure cost-effectiveness and efficiency.
• Developed process improvements that increased departmental efficiency and reduced turnaround times.
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
• Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.

• As a freelance virtual assistant, I specialize in providing comprehensive customer service and administrative support to businesses both locally and internationally. My primary focus is to ensure timely client support, offering 24/7 assistance to guarantee seamless access to resources and services.
• Duties:
• Client Engagement & Support: Provide prompt and effective assistance to clients for course access, content inquiries, and technical issues, ensuring 1 on 1 and group clients have all necessary information for their sessions. Additionally, send reminder emails for individual and group sessions and communicate updates on coaching sessions and course additions.
• Data Entry: Accurately input and manage client information, feedback, and course data into appropriate systems, maintaining organized and up-to-date records to support decision-making and analysis.
• Feedback Collection: Systematically collect, document, and convey client feedback to the life coach, contributing to the ongoing enhancement of courses and services.
• Multi-Channel Communication: Maintain transparent and timely communication with clients through various channels such as email, chat, and phone, ensuring quick response to queries.
• Email Management: Skilfully manage emails, including drafting and handling communication with clients, ensuring professional and effective correspondence.
• Online Course Administration: Oversee online course management on the Kajabi Learning Management System (LMS), ensuring courses are organized, accessible, and user-friendly.
• Social Media Management: Act as a social media manager and moderator, handling content creation, moderation, and engagement to foster an interactive and supportive online community.
• Conflict Resolution: Address and resolve conflicts or disputes, fostering a positive and supportive environment for clients, contributing to overall client satisfaction and retention.
• Research & Analytics: Conduct research and data collection tasks. Analyze data and make informed decisions based on analytics to support client projects and business strategies.
• Independent Project Management: Work on multiple projects and tasks independently, ensuring deadlines are met. Provide comprehensive support across various business functions to ensure smooth operations.
• Blog and Content Writing: Create high-quality blogs and content for client websites, contributing to their online presence and marketing efforts.

Notable Clients

Executive Assistant

• Sarah Entrup, Life Coach (US)

Data Entry Specialist

• Lady J,Huston, Singer/Songwriter (US)

Lead generation specialist (UK)

• Social Hotspot UK https://social-hotspot.co.uk/

• Duties
• Implemented customer service policies and procedures to enhance overall customer satisfaction.
• Conducted follow-up communication with clients to ensure satisfaction with cleaning services.
• Collaborated with the cleaning team to ensure timely and efficient service delivery.
• Provided clients with information about additional services, promotions, or special offers.
• Documented and maintained accurate client interactions, feedback, and preferences records.
• Offered personalized solutions to address specific client needs or concerns.
• Handled administrative tasks related to customer accounts and service agreements.
• Participated in customer service training sessions to stay updated on best practices and industry trends.

• Duties:
• Provided excellent customer service to passengers throughout the flight.
• Worked collaboratively with fellow cabin crew members and flight crew to ensure a harmonious working environment.
• Demonstrated cultural awareness and sensitivity to cater to the diverse needs of passengers.
• Provided leadership, direction, and assistance to crew members in flight.
• Led the crew briefing before every flight.
• Solved problems that arose in flight and ensured that other crew members solved problems with a client-driven approach.
• Ensured the in-flight safety of all the crew and passengers on board.
• Provided feedback to crew members and acknowledged their contribution in flight.
• Reporting: Completed flight paperwork.
• Key Achievement: I represented the cabin crew department in the safety awareness group/committee.

• Duties:
• Provided excellent customer service to passengers throughout the flight.
• Assist passengers with boarding and disembarking procedures.
• Attend to passenger needs, including serving meals and beverages.
• Performed pre-flight duties and pre-flight checks.
• Informed passengers of and demonstrated aircraft safety procedures.
• Adhered to all aviation regulations and guidelines set by the airline and aviation authorities.
• Provided first aid where necessary.
• Key Achievement: Awarded letter of commendation for exceptional customer service